Team Leader

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.

If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷

Operation Team Lead |📍Tamworth – On-site | 💰Competitive Salary + Benefits

About the Role

As an Operation Team Lead at Moonpig Tamworth, you’ll play a key role in keeping our production running smoothly, safely, and efficiently. Leading across fabrication, print, inbound/outbound and OTS, you’ll coordinate people, processes, and equipment to ensure we consistently meet our production SLAs.

Working closely with the Shift Manager and Maintenance team, you’ll help create a well-organised, high-performing environment—especially during peak periods. This is a hands-on leadership role where you’ll step in when needed, support your team, and drive continuous improvement across the operation.

• Manage all aspects of the operation, including performance, people, and processes
• Coordinate staffing levels to ensure effective coverage across shifts and peak periods
• Ensure production SLAs are consistently achieved
• Communicate daily with Shift Managers to align on priorities and workload
• Work closely with Maintenance Technicians to resolve HP-related issues
• Ensure availability of stock and consumables, raising orders when required
• Maintain a clean, safe, and organised print room environment
• Ensure all equipment completes Start of Shift (SOS) and End of Shift (EOS) checks
• Support preventative maintenance schedules alongside the Maintenance team
• Step into operational tasks when needed to maintain output and quality
• Lead, coach, and develop team members and operators
• Track and escalate technical issues, ensuring timely resolution
• Maintain accurate records of shift handovers, machine status, and incidents
• Monitor and uphold safety, cleanliness, and process standards
• Organise and coordinate maintenance activities with internal and external teams
• Set high standards for performance, quality, and safety
• Support recruitment, onboarding, and training planning
• Champion a culture of accountability and continuous improvement

• Experience leading a team in a fast-paced production or operational environment
• Strong organisational and communication skills
• Confidence managing staffing, rotas, and training needs
• Comfortable working cross-functionally with maintenance, supply chain, and operations teams
• Hands-on approach with the flexibility to support operational demands
• Awareness of maintenance scheduling or equipment tracking systems (desirable)
• Understanding of continuous improvement or lean principles (desirable)
• Experience supporting budgets, training, or supply ordering (desirable)

We believe in empowering our team to do their best work. Enjoy:

💰 Competitive Pay & Bonus: Including generous pension plans and staff discounts on Moonpig products.

🩺 Wellbeing First: Private medical and dental care (UK), mental health support, and on-site food trucks during busy periods.

🎉 Feel-Good Extras: Birthday and anniversary celebrations, a friendly team culture, and a supportive warehouse environment where we Think Team every day.

📍 On-Site at Tamworth: Modern, safe, and social workspace with fixed shift patterns to support balance.

📈 Room to Grow: Learning opportunities, internal development paths, and the chance to Raise the Bar as you grow with us.

Explore our full benefits package: here

At Moonpig, our values guide how we show up every day — whether we’re packing orders, fixing a printer jam, or helping a teammate hit a deadline:

🦁 Be Brave – We speak up, take initiative, and try new things — even when it’s a bit outside our comfort zone.

🎯 Raise the Bar – We take pride in doing great work and always look for ways to improve how we work and deliver.

🧠 Keep it Simple – We focus on what really matters, avoid unnecessary complexity, and get things done.

🤝 Think Team – We support each other, work together, and know we’re stronger as one team — whether on the warehouse floor or across the business.

At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.