Teamlead IT-Support (m/f/d)
At Statista, we’re all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.
Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.
We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.
Are you ready to join us?
In our Digital Workplace team, we ensure that our employees have all the technical resources they need to be successful in their work. By providing services such as our IT helpdesk, the implementation of new systems, and hardware management, we make sure that our colleagues are well-equipped and able to work anywhere and anytime. As Team Lead Digital Workplace Operations, you'll guide two small teams with a hands-on approach, making sure priorities are clear, collaboration is strong, and tickets are handled end-to-end. You and your team are responsible for ensuring reliable 1st level support across the organization.
Your Profile
Proven experience leading IT teams in Support, Digital Workplace, or IT Operations
Extensive background in IT support helpdesk and 1st level operations
Hands-on leadership style with strong focus on service quality and continuous improvement
Clear communicator who aligns technical and non-technical stakeholders effectively
Comfortable working in dynamic environments with evolving priorities
Fluent in German and English
Comfortable working regularly on-site with the team
Your Skills
Team leadership and people development with accountability for company-wide IT-Support
End-to-end ticket execution and SLA management
Onboarding coordination and stakeholder alignment
Endpoint management for macOS and Windows
Automation and security-focused mindset
Operational improvement through data analysis and user feedback
What we offer
In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from:
Work from abroad up to 30 calendar days a year
Hybrid work and flex-time
International team and social events
Subsidized urban mobility and access to fitness and wellness options
Free access to Langdock and all its amazing functionalities
Career & training opportunities
Attractive locations and modern offices
Mental health support with OpenUp
Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.