Technical Account Manager
About Us
Prokeep is an Order Engine on a mission to empower distributors to win by turning every customer interaction into an order opportunity.
Trusted by 8,000+ distributor locations and 40,000+ users, Prokeep makes it easy for over 3 million contractors, technicians, plumbers, electricians, mechanics, and other skilled professionals to order parts, troubleshoot issues, and generally, get what they need and get on with their day.
Built for the $100+ billion distribution market, Prokeep eliminates missed opportunities caused by busy phone lines, scattered customer data, and passive sales habits. By centralizing communication and enabling proactive outreach, we help teams take more orders from any channel and get more orders by driving demand—fueling growth, stronger relationships, and greater impact across the supply chain.
Having recently secured a $25M Series A investment, we’re poised for rapid growth and innovation. If you're passionate about tackling complex challenges in a collaborative, fast-paced environment while contributing to an often-overlooked yet vital sector of the economy, we’d love to have you on board.
Let’s shape the future together—one order at a time!
Prokeep Values
Build Together. – Collaboration, camaraderie, and customer-focus are core to how we collectively work and win.
Own It. – Persistence and personal growth drive the results - and the rewards! - that we can all enjoy.
Be Humble. Be Human. – Respect and authenticity allow us to build meaningful and lasting relationships.
Have Fun! – Positivity, perseverance, and a bit of laughter all allow us to make an impact while enjoying the rollercoaster!
Your Mission
A Prokeep Technical Account Manager (TAM) drives customer engagement and adoption of our software. You will be client facing and work closely with customers to help them onboard into and adopt our product to meet their business goals of efficiency, accountability and growth. Day to day, you will demonstrate a balance of both deep and broad technical abilities along with outstanding customer service and account management skills. You will act as a trusted technical advisor for our customers, pre and post sale, helping them achieve their goals via any technical requirements acting as a bridge between our customers and our internal engineering teams.
Responsibilities
Technical Expertise & Enablement
Own Prokeep's integrations (ERPs, CRMs, SSO) and REST API integration communication, including how to configure, deploy, and troubleshoot our customers’ API use-cases.
Own end-to-end integration and SSO deployments for new and existing customers, from scoping through go-live while working closely with our internal engineering and QA team.
Manage import and export of customer data and manage the communication and expectations around that with both internal and external teams.
Create and refine technical documentation, guides, walk-through videos, and enablement resources that empower customers and internal teams.
Technical Guidance & Support
Partner with Sales and Customer Success by joining calls, leading technical deep-dives, and providing both synchronous and asynchronous support as needed.
Validate technical feasibility of proposed solutions and integration requirements.
Translate complex technical concepts into clear business value for non-technical stakeholders.
Coordinate with our team to help us meet or exceed our defined SLAs for first response time, next response time, and time-to-close on technical engagements.
Cross-Functional Collaboration & Product Influence
Act as the voice of the customer on technical needs, surfacing integration improvement opportunities and advocating for the needs of our REST API and integration customers.
Partner closely with Sales, Customer Success, Support, and Product to ensure alignment on technical priorities and customer outcomes.
Operational Excellence
Document technical requirements, timelines, and customer objectives for every engagement.
Identify patterns in technical requests or challenges and recommend process or product improvements.
Balance strategic advisory work with reactive problem-solving based on business needs.
Qualifications
5+ years in technical account management, solutions engineering, or consultative technical support within SaaS.
Hands-on experience with ERP and/or CRM integrations.
Experience deploying and configuring SSO (SAML, OAuth, etc.).
Familiarity with our SSO stack (Entra, Cognito) highly preferred
Proficiency with API testing tools (Postman, Bruno, or similar).
Working knowledge of SQL or other data query tools like Metabase, including general ETL knowledge.
Clear communicator who can translate technical concepts for non-technical audiences.
Experience using common logging tools like Axiom, Grafana, and other OpenTelemetry tools.
Diagnosing integration issues with AWS services by viewing and interpreting Cloudwatch logs and relaying that information to the relevant teams.
Organized and process-driven, with the ability to manage multiple priorities and projects.
Comfortable with ambiguity and able to make sound decisions with incomplete information.
Collaborative team player who also thrives as a self-directed individual contributor.
Proactive in identifying patterns and recommending improvements.
Bonus: Previous experience as an early employee at a startup in a high growth environment
Why Prokeep?
At Prokeep, we offer a dynamic, passionate, and collaborative work environment where innovation thrives. Here’s what you can expect:
Competitive Compensation:Reflecting your expertise and impact.
Equity Package: Your success is our success—share in the growth you’ll help create.
Comprehensive Benefits: Health, dental, vision, life, short & long-term disability, 401(k), and employee assistance program (EAP).
Flexible PTO: Recharge and refocus with the flexibility to manage your time with no preset limits
Continuous Growth: Yearly education stipend to support your professional development.