UX Designer, Platform Architecture
About Us
Prokeep is an Order Engine on a mission to empower distributors to win by turning every customer interaction into an order opportunity.
Trusted by 8,000+ distributor locations and 40,000+ users, Prokeep makes it easy for over 3 million contractors, technicians, plumbers, electricians, mechanics, and other skilled professionals to order parts, troubleshoot issues, and generally, get what they need and get on with their day.
Built for the $100+ billion distribution market, Prokeep eliminates missed opportunities caused by busy phone lines, scattered customer data, and passive sales habits. By centralizing communication and enabling proactive outreach, we help teams take more orders from any channel and get more orders by driving demand—fueling growth, stronger relationships, and greater impact across the supply chain.
Having recently secured a $25M Series A investment, we’re poised for rapid growth and innovation. If you're passionate about tackling complex challenges in a collaborative, fast-paced environment while contributing to an often-overlooked yet vital sector of the economy, we’d love to have you on board.
Let’s shape the future together—one order at a time!
Prokeep Values
Build Together. – Collaboration, camaraderie, and customer-focus are core to how we collectively work and win.
Own It. – Persistence and personal growth drive the results - and the rewards! - that we can all enjoy.
Be Humble. Be Human. – Respect and authenticity allow us to build meaningful and lasting relationships.
Have Fun! – Positivity, perseverance, and a bit of laughter all allow us to make an impact while enjoying the rollercoaster!
Your Mission
Prokeep is seeking a Senior UX Designer – Platform Architecture to define and steward the UX foundation of our product as it scales. This role owns the how and why of UX at Prokeep—setting the vision, standards, and systems that ensure our product remains intuitive, cohesive, and customer-driven as it grows.
Our customers rely on Prokeep for simplicity in a complex wholesale distribution environment. As the platform expands, your mission is to protect that simplicity while enabling scale and ensuring experiences work together as a system without disrupting the workflows customers depend on every day.
This is a senior, hands-on design leadership role focused on UX strategy, infrastructure, and operating model, not people management. You will partner closely with Founders, Product, Engineering, and Go-To-Market teams to embed UX early into discovery, roadmap planning, and delivery, grounding decisions in research, data, and real customer insight.
What You Will Do
Define, evolve, and champion Prokeep’s UX vision, principles, patterns, and experience standards
Own how Prokeep’s products and features work together as a cohesive system
Own and continuously improve the design system and design language in Figma, ensuring structure, scalability, and adoption
Represent UX in product discovery, planning, and roadmap discussions
Influence UX prioritization across product initiatives to ensure clarity, consistency, and impact
Lead information architecture and workflow improvements as the product grows
Design, prototype, and validate solutions using modern and AI-powered tools (e.g., Figma, Figma Make, Magic Patterns)
Drive iterative, low-disruption UX improvements that respect existing customer workflows
Partner closely with Engineering to ensure high-quality implementation and design system adoption
Conduct UX research, including customer interviews, usability testing, and direct user conversations
Leverage product analytics, behavioral data, and qualitative insights to identify opportunities and measure impact
Lead design critique and feedback loops, setting and maintaining a high UX quality bar
Act as a strong user advocate, influencing product decisions across teams
Collaborate cross-functionally with Product, Engineering, and Go-To-Market teams to support planning, execution, and adoption
Help define how UX works at Prokeep, including process, engagement model, and expectations
What We’re Looking For
6+ years of experience designing and shipping complex web and/or mobile products
Proven ownership of end-to-end UX processes from discovery through delivery
Deep expertise in:
Information architecture
User flows and journey mapping
Wireframing and prototyping
Visual and interaction design
UX research and usability testing
Strong point of view on how and when to apply AI functionality to B2B workflows to deliver real customer value
Expert-level proficiency in Figma, including component libraries, auto layout, and prototyping
Demonstrated experience building, maintaining, and evolving design systems and design language
Experience influencing cross-product UX standards and patterns
Comfort working with product analytics, behavioral data, and qualitative research
Strong understanding of UX patterns, interaction design, and accessibility best practices
Experience partnering closely with Product, Engineering, and Go-To-Market teams
Ability to lead through influence without formal authority
Strong communication, writing, collaboration, and critical-thinking skills
Thrives in ambiguity and continuous product discovery
Comfortable working in fast-paced, iterative, agile environments
Why Prokeep?
At Prokeep, we offer a dynamic, passionate, and collaborative work environment where innovation thrives. Here’s what you can expect:
Competitive Compensation:Reflecting your expertise and impact.
Equity Package: Your success is our success—share in the growth you’ll help create.
Comprehensive Benefits: Health, dental, vision, life, short & long-term disability, 401(k), and employee assistance program (EAP).
Flexible PTO: Recharge and refocus with the flexibility to manage your time with no preset limits
Continuous Growth: Yearly education stipend to support your professional development.