Technical Account Manager - Enterprise Clients

🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow !

Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.

Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.

With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.

Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.

📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.

Our growth in the Enterprise segment is driving us to strengthen our Technical Account Management team to support the rapid expansion of our strategic accounts portfolio.

Your mission will be to act as the trusted technical partner for our largest clients, ensuring excellence in delivery, technical performance, and product adoption in order to maximize retention, drive long-term value, and reinforce Scaleway’s position as a leading sovereign cloud provider.

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.

You will be part of a team composed of a Manager and Technical Account Managers, each responsible for a portfolio of clients. The team partners closely with Support, Engineering, Product, and Sales to ensure seamless delivery and continuous improvement of service quality.

As the Enterprise portfolio has significantly grown over the past year, the team is scaling to industrialize processes while maintaining a premium level of service.

- Act as the operational and technical project lead for your portfolio of Enterprise clients

- Ensure SLA follow-up, incident management, RCA coordination, and roadmap alignment

- Drive technical adoption and ensure optimal usage of Scaleway products (IaaS, PaaS, AI, etc.)

- Advise clients on cloud architecture, scalability, availability, and cost optimization (FinOps approach)

- Coordinate internally with Support, Engineering, and Product teams to guarantee delivery excellence

- Co-lead Quarterly Service Reviews and executive steering committees with C-Level stakeholders

- Manage critical incidents and crisis situations with composure and leadership

- Collect, structure, and prioritize product feedback based on concrete client use cases

- Contribute to the industrialization and continuous improvement of TAM processes

- Support clients in cloud migration projects (on-prem to cloud or cloud-to-cloud)

HARDSKILLS:

- 5+ years of experience in a technical consulting or high-level customer engineering role

- Cloud Infrastructure expertise (IaaS, PaaS, S3, Kubernetes, Terraform).

- Strong Linux system administration and networking fundamentals.

- Ability to operate in SecNumCloud or highly regulated environments.

- Proficiency in modern tooling (Jira, Salesforce, Metabase, Google Suite).

- Experience in complex migrations (on-prem to cloud or cloud-to-cloud) and scalable architectures.

SOFTSKILLS:

- Excellent communication skills in both French and English (written and spoken)

- Strong consulting posture with the ability to engage CTOs and senior stakeholders

- Analytical mindset with a structured, solution-oriented approach

- Resilience under pressure, especially during critical incidents

- Empathy, diplomacy, and strong client relationship management skills

Hybrid work: We offer up to 3 days of remote work per week.

Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.

Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches.

Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.

International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.

Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.

🚀Why join the Scaleway adventure ?

✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.

✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.

✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.

🔜 THE NEXT STEPS …

HR screening interview to understand your background and motivations

Interview with the manager to explore your technical expertise and consulting approach

Technical discussion with a member of the TAM team including a practical use case