Technical Coordinator

PFH Technology are looking for a Technical Coordinator to join our Team.

Location: Cork hybrid

Contract: 12-month contract with expectation of extension

Essential: Good business understanding of cloud platforms

Certification: AZ 900 certification is preferred.

Role Overview

The successful candidate will report into the Cloud Enablement and Adoption Lead. They will assist in the smooth running of the department with the following responsibilities:

Duties and Responsibilities

• Assigning helpdesk tickets - Ensures delivery of Level 1 support and that tickets are referred to the relevant third parties (e.g. Field Engineers or Level 2 Technical resources, etc.) where the request cannot be resolved by the Helpdesk group.
• Manage the mailbox with tickets and assign to teams as relevant
• Writing SOPs
• Report on SLA compliance
• Assisting Claire on projects – 35 – 50 projects at a time
• Cost management reports
• Using DevOps Boards to manage PM aspects of the role.
• Maintains and updates knowledge database of known issues and the actions to allow their resolution to support effective problem resolution.
• Analyses ticket volume and issues to identify underlying issues and proposes mitigation strategy.
• Ability to organise work schedules and plan project work.

Education:

• Azure Boards Knowledge (DevOps)
• Cloud Foundational Knowledge (AZ-900)

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

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