Training Specialist
PFH Technology Group are currently looking for a Training Specialist to join our growing team.
Role Overview:
You will be responsible for delivering high-quality training to Service Desk Analysts through presentations, workshops, and collaborative learning approaches.
Location: Eastgate, Little Island, Co Cork
Key Responsibilities:
- Review, improve, and contribute to existing Learning Management System (LMS) training modules, including induction, new starter, and refresher programmes
- Design, develop, and maintain engaging training content and videos using tools such as Adobe Creative Suite and Articulate Rise 360
- Create training materials to support:
- Online learning
- Group-based training sessions
- One-to-one training
- Deliver role-specific training using modular and bite-sized learning approaches
- Produce and maintain video-based learning content to support system and process training
- Monitor learner progress, support assigned learning activities, and provide insights into learner engagement and performance
- Maintain accurate training records and documentation
Candidate Profile:
- Experience with Learning Management Systems
- Proven experience creating digital learning content and videos using Adobe tools and Articulate Rise 360
- Strong working knowledge of a Service Desk / ITSM toolset (e.g. incident, request, task and workflow management)
- Knowledge of:
- Citrix StoreFront
- Active Directory
- Good understanding of networking fundamentals
- Excellent presentation and facilitation skills
- Strong analytical and problem-solving abilities
- High standard of accuracy in record-keeping
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.
We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage
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