Technical Customer Support / Helpdesk - Level 1
- Job Title: Technical Customer Support / Helpdesk - Level 1
- Job Description: We are looking for a bright, sharp, and organized internet savvy individual to join our team in Sunnyvale, CA for Level 1 or Level 2 technical support Position.
- Type: Full-time
- General Working Days: Monday-Friday (May include occasional work or tasks off-hours or weekends)
- General Working Hours: Minimum of 40 hours per week. Irregular hours as needed.
- Availability: Immediate Opening
RESPONSIBILITIES
- Able to quickly understand and efficiently resolve customers’ concerns
- Able to provide superb customer care to all customers
- Able to find technical answers and solutions online
- Excellent Problem Solving Skills
- Comfortable communicating over the phone, email, online, and live chat
- Able to troubleshoot basic IT related issues such as connecting computers, internet connections, etc
Qualifications
- Exceptionally Sharp, Punctual, Detailed-Oriented, and Organized
- Excellent Writing Skills.
- Be Technical and up to date on Technology
- General Computer Skills (Windows troubleshooting, Excel, Outlook Email, Internet, Website, etc)
- Understand basic HTML
- Must be active on Facebook, Twitter, Instagram, YouTube
- Ability to multi-task and prioritize in a fast-paced environment
- Excellent troubleshooting and repair skills
- Be able to work independently or as a team. Motivated with good interpersonal skills. Good research skills
- Legal to Work in the United States and be able to pass background check and screening
RESPONSIBILITIES (Include but not limited to):
- Able to quickly understand and efficiently resolve customers' concerns
- Able to provide superb customer care to all customers
- Able to find technical answers and solutions online
- Excellent Problem Solving Skills
- Comfortable communicating over the phone, email, online, and live chat
- Able to troubleshoot basic IT related issues such as connecting computers, internet connections, etc
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IN ORDER TO KNOW IF YOU'RE A RIGHT FIT TO APPLY FOR THIS POSITION, YOU SHOULD BE ABLE TO:
- You should know (without research) top 5 technology product of this year.
- You should know (without research) what is the name of the next generation Apple and Samsung Mobile Product
- Consider yourself a sharp and internet savvy person
- Consider yourself technical
- Consider yourself a detailed-oriented person
- Consider yourself proper candidate with ability to achieve "Professional Communication" and "Customer Satisfaction"
Additional Information
- General Rate for this position is: $9 - $17 / Hour
- Please Indicate your availability
- This is an on-site position. Please do not apply if you are looking for remote work.