Technical Partner Manager
Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand's digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
The Technical Partner Management (TPM) team owns the end-to-end technical health, expansion, and evolution of Yext’s Publisher Network.
As a Technical Partner Manager (TPM), you will operate at the intersection of Product, Engineering, Publisher Partnerships, and Operations to design, implement, and maintain high-impact publisher integrations across Yext’s Listings ecosystem. TPMs combine systems thinking, integration architecture, technical investigation, and execution leadership to ensure publisher integrations are scalable, reliable, and continuously improving.
This is a highly technical, cross-functional role that blends integration ownership, operational rigor, and structured solution design. TPMs are trusted technical leads for the Publisher Network and play a critical role in reducing Engineering overhead while increasing integration quality and velocity.
What You’ll Do
Own End-to-End Publisher Integrations
- Lead technical discovery for new and existing publisher integrations by analyzing API documentation, changelogs, and system behavior
- Define detailed functional and technical requirements for integrations, new fields, and feature expansions
- Partner directly with Engineering to drive implementation from specification through QA and release
- Validate edge cases and ensure integrations meet expected behavior and performance standards prior to launch
- Continuously evolve integrations as publisher capabilities and Yext products expand
Drive Integration Health & System Reliability
- Define, monitor, and continuously improve KPIs for integration health
- Build and maintain monitoring using SQL, Snowflake, Python, and observability tools (e.g., dashboards, alerting systems)
- Proactively identify systemic issues and implement scalable solutions rather than one-off fixes
- Investigate complex production issues across databases, APIs, and integration layers
- Determine whether issues originate on the Yext or publisher side and coordinate resolution paths accordingly
Technical Investigation & Root Cause Analysis
- Leverage modern development and AI-assisted tools to analyze system behavior and trace integration issues
- Identify configuration, logic, or workflow gaps contributing to defects
- Propose and collaborate on code-level or architectural improvements with Engineering
- Submit well-scoped change requests when appropriate and partner closely with Engineering through resolution
While TPMs are not Software Engineers, they operate with a strong understanding of system architecture and code behavior.
Improve & Expand the Publisher Network
- Drive delivery of new fields, features, and capabilities to existing integrations
- Partner with strategic publishers (e.g., Tier 1 platforms) to beta test and adopt new functionality
- Identify product gaps and advocate for scalable solutions that improve customer outcomes
- Contribute to automation initiatives that reduce manual operational work across Yext
Strategic Stakeholder Leadership
- Act as the technical liaison between Engineering, Product, Publisher Partnerships, Support, and Publisher contacts
- Translate complex technical issues into clear business impact for non-technical stakeholders
- Escalate systemic risks appropriately and influence prioritization when integration health is at risk
- Support high-impact strategic client escalations involving Tier 1 publishers when needed
What Makes This Role Unique
TPM is not a traditional support function. It is a technical ownership role responsible for the architecture, reliability, and evolution of Yext’s publisher ecosystem.
TPMs reduce Product and Engineering load by:
- Conducting integration R&D
- Defining requirements with precision
- Filtering and resolving false escalations
- Building monitoring and automation systems
- Driving scalable improvements
This role requires comfort operating in ambiguity, making technical recommendations independently, and influencing cross-functional outcomes without formal authority.
What You Have
- BA/BS in Engineering, Computer Science, or related technical field (or equivalent technical depth through experience)
- Strong systems thinking and ability to reason through APIs, data flows, and integration architectures
- Experience working with APIs and reading technical documentation
- Proficiency with SQL and data analysis (Snowflake or similar data warehouses)
- Experience writing scripts in Python (or similar language) to automate workflows or analyze data
- Strong technical debugging and root cause analysis skills
- Ability to write structured functional and technical documentation
- Excellent communication skills across both technical and non-technical audiences
- High ownership mentality and ability to operate independently in ambiguous environments
Success in This Role Looks Like
- Publisher integrations launch on time with minimal post-release defects
- Integration health metrics trend positively over time
- Systemic issues are solved at scale rather than via one-off fixes
- Engineering load related to publisher integrations is reduced through TPM ownership
- Strategic publisher relationships result in expanded capabilities and improved customer outcomes
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Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.
It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
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