Technical Support (Level 3)
About Us
At Sherweb, we simplify the cloud for IT professionals — so they can focus on what matters most: their customers. We're a fast-growing, values-driven company built on passion, teamwork, and integrity.
The Role We're looking for a Technical Support Advisor to join our team and deliver exceptional support to our partners. You'll be a go-to expert for Microsoft 365 and Azure, helping customers resolve issues and get the most from our services.
What You'll Do
- Provide technical support via phone, email, and chat
- Diagnose and resolve issues related to Microsoft 365 and Azure
- Guide customers through service configurations
- Document issues accurately in our ticketing system
- Mentor Level 2 advisors and share knowledge across the team
- Contribute to projects and occasional training sessions
What We're Looking For
- College diploma (or equivalent) in IT or Computer Science
- 1–3 years in technical support and customer service
- Strong working knowledge of Microsoft 365
- Excellent written and spoken English
- IT certifications are a plus
- Able to work from the office 3 days per week (Dublin 12)
What's In It For You
- Competitive base salary with annual performance reviews
- Flexible benefits plan and savings fund options
- Vacation time that reflects your experience, plus mobile days and holidays
- Real career growth with structured training and clear progression
- Close-knit, inclusive team with open-door management
- State-of-the-art tools and a results-oriented culture that rewards initiative
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Your application will be fully reviewed by a dedicated recruiter who will respond based on the matching of your experience and qualifications.