Telecommunications Specialist

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #: 1331

Job Title: Telecommunications Specialist

Location: Fort Huachuca, AZ

Clearance Level: Secret

Required Certification(s): Sec+, A+ Net+

SUMMARY

Performs technical assignments in the general areas of C5ISR, AIS, and IT/NSS, applying broad technical knowledge in one or more areas on specific systems or applications. Work requires knowledge of customary approaches, techniques, and requirements appropriate to the assigned C5ISR, AIS, and IT/NSS, including legacy systems and latest trends in related technologies. Requires specialized experience in evaluating, analyzing, maintaining, managing, or improving telecommunications system performance. Follows specific layout and diagrams to construct, implement, and operate devices and subunits of equipment. Ensures uninterrupted access to all telecommunication features in support of T&E efforts. Designs, develops, and tests telecommunications software solutions. Reviews, analyzes, develops, installs, and modifies computer operating systems. Analyzes and resolves problems associated with operating systems. Interprets manufacturer manuals or similar documents. Detects, diagnoses, and reports related problems. Provides user training of the telecommunications features and functionality. Makes suggestions to end users regarding communications software and hardware solutions.

Provides documentation/project tracking and management reporting. Coordinates upgrade specifications and schedules with internal or external users and ensures proper integration. Provides tactical and strategic input to overall network planning and related projects.

This labor category includes personnel who provide IT support in areas where capabilities may be gained primarily through extensive on-the-job experience, specialized formal government training and certification. On-the-job experience must be in specific IT fields.

JOB DUTIES AND RESPONSIBILITIES

Support the Joint Interoperability Test Center (JITC) Unified Capabilities (UC) and tactical test facility on the Voice over Internet protocol and Legacy voice communications systems. Manage an SL-100 with DSN and commercial access to provide live voice strategic testing within the UC test facility required for certification. Support encountered issues in the Defense Information Systems Agency (DISA) UC network. Configure multiple Session Managers for testing to include Avaya AS-5300, Ribbon AS, NEC C3, Univerge, Unify Open Scape, REDCOM Sigma Core, HDX and Cisco CUCM for UC multivendor testing. Provide configuration of systems for UC connectivity and setup for 911, E911, ACD call center services and voice conferencing services for system certification. Setup Session Initiated Protocol (SIP) services for Call Managers and UC network management devices to include CAIRS, Callware and switch Expert on the UC network. Provide the UC network dial plan for all vendors systems connected to the JITC UC network.

QUALIFICATIONS

Recommended Certifications

Sec +, A+, Linux, Linus REDHAT, Net+

Education, Background, and Years of Experience

Requires a Bachelor’s degree; or an Associate’s degree and at least 4 years of experience; a minimum of 60 semester hours of formal education working towards an Associate’s or Bachelor’s degree and at least 6 years of experience; or at least 8 years of experience is required. Additional certificates (other than those required for the position) in the area of specialization may be substituted for experience or education but varies by certification. The degree must be in a relevant technical curriculum and experience must be related to the job duties.

ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills

Must have experience in evaluating, analyzing, maintaining, managing, or improving telecommunications system performance. Follow specific layout and diagrams to construct, implement, and operate devices and subunits of equipment. Ensure uninterrupted access to all telecommunication features in support of T&E efforts. Design, develop, and test telecommunications software solutions. Review, analyze, develop, install, and modify computer operating systems. Analyze and resolve problems associated with operating systems. Interpret manufacturer manuals or similar documents. Detect, diagnose, and report related problems. Provide user training of the telecommunications features and functionality. Make suggestions to end users regarding communications software and hardware solutions.

Provide documentation/project tracking and management reporting. Coordinate upgrade specifications and schedules with internal or external users and ensure proper integration. Provide tactical and strategic input to overall network planning and related projects.

Preferred Skills

Familiarity with SL-100 with DSN and commercial access to provide live voice strategic testing within the UC test facility required for certification, Defense Information Systems Agency (DISA) UC network, Avaya AS-5300, Ribbon AS, NEC C3, Univerge, Unify Open Scape, REDCOM Sigma Core, HDX and Cisco CUCM for UC multivendor testing, 911, E911, ACD call center services and voice conferencing services for system certification.

WORKING CONDITIONS

Environmental Conditions

Indoor airconditioned Lab

Strength Demands25-50 Lbs possible occasional lift requirements

Physical Requirements

Sit, stand, kneel, push, pull, climb stairs/ladder, repetitive motion

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. 

What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

We also believe in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section.

Happy - Be Infectious.

Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.

Helpful - Be Supportive.

Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.

Honest - Be Trustworthy.

Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.

Humble - Be Grounded.

Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.

Hungry - Be Eager.

Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.

Hustle - Be Driven.

Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.