Terminal Services Coordinator
About the Role
Auckland Airport is more than a gateway — it’s where journeys begin. We’re looking for a Terminal Services Coordinator to play a pivotal role in ensuring our International and Domestic Terminals consistently deliver an exceptional experience for passengers, partners and stakeholders.
Reporting to the Customer Service Manager – Terminal Presentation, this is a hands‑on, operational role where no two days are the same. You’ll be at the heart of terminal activity, working closely with service providers, facilities, engineering and airport operations to ensure our terminals look, feel and operate at their very best.
Your key responsibilities are:
· Ensure the presentation, cleanliness and functionality of both terminals meet Auckland Airport’s high standards
· Monitor and manage contractor performance across cleaning, waste, trolley and other services, addressing issues in real time
· Act as the day‑to‑day operational liaison between terminal teams, Airport Operations and the Operations Control Centre
· Coordinate repair and maintenance activities in partnership with Facilities Management and Engineering Services
· Oversee and support terminal works, ensuring customer impacts are assessed, communicated and minimised
· Champion the customer experience, using insights such as VOC scores and feedback to drive continuous improvement
· Conduct regular audits and calibration reviews, providing coaching and feedback to service partners
· Support operational readiness for new or changed products, services, facilities and assets
What you’ll bring to the role
At Auckland Airport, we are a busy hive of activity, and a lot of what we look for is how you would align with our AKL values All In | Tātou tatou – How we feel, Know How | Kōkiri Tahi – How we think and Let’s Go | Karawhiua – How we act.
To ensure your success in this role, you will need:
· A Bachelor’s degree in Business Administration or a related field (or equivalent experience)
· 2–5 years’ experience in customer service, hospitality, retail, airport, airline or other complex operational environments
· Proven experience managing service providers or contractors in a live operational setting
· Strong influencing and communication skills, with the ability to bring others on the journey
· A sharp eye for detail and the ability to work calmly under pressure and to tight timeframes
· A collaborative, values‑based approach with resilience and tenacity
· Sound commercial awareness and confidence working across multiple stakeholders
About us
From the arrival of the Tainui Waka into the Manukau Harbour, Auckland Airport has always been a place of journeys. We stand proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way. We have ambitions to be a global hub and a comprehensive development programme to deliver this vision.
With so many moving parts to keep the airport precinct running, it’s our collaboration and passion that keeps everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy.
E mahi ana mātou mō Aotearoa. We are working for New Zealand.
Auckland Airport is more than just a business. It’s a truly unique place with an important role to play in New Zealand’s recovery. Together we’re its custodians, knowing that the work we do has the power to create positive change for our customers, the community, the environment and for the prosperity of Aotearoa. We’re all about creating a sense of place where everyone can thrive, and one where others aspire to work. We’re a diverse and inclusive workplace and welcome people from all walks of life.
Whiria te tangata. Our values weave us together. They’re what we stand for, who we are and how we act.
Apply today
It’s our collaboration and passion that keep everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy.
If this role sounds like you, we’d love to hear from you. Click the "Apply" button now.
Attention Recruitment Agencies: Auckland Airport has a Direct Sourcing model and at this point in time we will not require any recruitment agency support for this role.
Please note that applications will be reviewed continuously throughout the recruitment period, and appointments may be made before the official closing date of the advert.
#WeAreAucklandAirport
#aviationcareers
#MakingJourneysBetter