Two Mountains : Branch Consultant
- To effectively sell life assurance products at branch level
- To use appropriate interpersonal styles and communication methods to gain acceptance of Two Mountains' products from walk in prospects
- To accurately identify insurance needs by asking effective questions and listening attentively
- Match benefits accordingly and demonstrate how a product satisfies the needs
- Gain commitment to recommended action around buying an insurance product
- To handle objections and overcome them with ease
- Develop sales strategies to compete with other individuals or companies who sell insurance
- Explain features, advantages of policies and/ products to promote a sale
- Perform administrative tasks, such as maintaining records of potential clients
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
Customer Service
- To service all walk in customer’s end to end and ensure customer satisfaction
- Action all customer requests and retain existing customer by identifying cross sell and upsell opportunities
- Consultants to assist clients face to face with end to end policy administration
- Full and accurate assessment of all maintenance requests within scope, in terms of policy processes and procedures
- Maintaining clear and consistent communication with internal & external parties regarding maintenance of policies and requirements thereof
- Follow up on outstanding requirements with internal & external parties.
- Maintaining professional verbal and written communication with customers (internal and external)
- Ensure that the targets are met.
- To resolve all incoming queries effectively and efficiently thus ensuring customer satisfaction
- Assist in identifying the areas of concern to improve the branch’s and department’s productivity and attainment to plan
- Customer service delivery according to the specification of the branch
- Fostering a service delivery culture within the branch
- Attend to the needs of walk in clients requests, process required changes, and ensure that all necessary forms are fully completed, signed and indexed
- Conduct internal QA checks on captured work and spot checks on printed email
- Contact clients on incomplete new business and records daily stats
- Full knowledge, understanding and ability to accurately, scan, index and allocate mail on workflow within SLA time
- Adhere to all CCT processes and procedures
- Attend to parked items on workflow
Qualifications
- Matric
- Post Matric Qualification
- RE (added Advantage)
- 2 years call Centre or Sales experience
- Self motivated and the ability to work without supervision
- Ability to work under pressure
- Strong interpersonal and communication skills
- Ability to solve problems and decision making
Additional Information
Contract Type : Independent Contract
Candidates must preferably reside at Daveyton, Thokoza, Spruitview, Thembisa and Spruitview
Earn by unlocking a basic salary by meeting targets , plus commission and incentives.