Verification/Recovery Officer (Sango)
The role requires working closely with the collections and business development team to provide on-the-ground operational field support in terms of loan/ debt recovery as well as verification applicants at Lendha.
This role may also require other tasks in other departments. Your main responsibilities will be locating clients on the phone or physical location, advising customers on loan repayment management, preparing and monitoring reports, managing your own customer portfolio, and lastly debt recovery if necessary.
- Verification of Lendha Clients
- Initiate demand and meet all defaulting customers and review all credit files for proper documentation and monitoring.
- Follow up on all debtor accounts assigned to ensure recoveries through calls, demand notices, or any other appropriate means.
- Monitors Loan officers to ensure loans booked by them are fully recovered.
- Monitoring and Recovering Expired loans in all markets.
- Daily call memo and progress report on negotiations with debtors in respect of repayment of indebtedness.
- Negotiations/meetings with customers who want loan work out options such as refinancing, rescheduling, and restructuring.
- Preparation of approval requests to management for negotiated settlements and follow-up until the loan is fully settled and the balance written off.
- Preparation and recommendation of strategies for all recoveries
- Give priority attention to regularizing outstanding legal and documentation issues on the assigned portfolio.
- Liaise with external solicitors to ensure that cases referred to them for legal action are handled with efficiency.
- Obtain background information on all loans /customers assigned to the Recovery Team and especially customer information etc.
- Follow up on major debtors to ensure recoveries through calls, demand notices, or any other appropriate means.
Qualifications
- Minimum of OND
- Young, smart and hungry for achieving extraordinary results
- You live in Sango - Lagos Axis
- Willing to work in the field most of the time
- 1 year and above experience in microfinance operations directly dealing with delinquent clients and other problem-solving situations.
- Apt in negotiating and persuading
- Young, smart, and hungry for achieving extraordinary results
- Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects
- Proficiency in Excel and PowerPoint.
Additional Information
Benefits and Perks
- HMO and other statutory benefits.
- Join a young, passionate, hungry and growing team of entrepreneurs & facilitators
- Flexible working hours.