Vice President of Engagement Transformation
Job Summary
Solera Health is seeking an executive-level strategic leader to accelerate enterprise-wide consumer engagement across our Digital Health Network. This role carries a clear enterprise mandate: to double enrollment year over year, improve ROI by optimizing customer acquisition cost (CAC) to lifetime value (LTV), lower Total Cost of Care for health plan and employer partners, and drive measurable outcomes for providers and consumers.
Reporting to the Chief Product Officer, the VP of Engagement Transformation is the enterprise architect for engagement growth across Solera and client-owned channels, including email, SMS, phone, direct mail, call center, chat, and more. This leader ensures engagement strategy is deeply integrated into product design, platform capabilities, digital experience, and clinical solution performance.
Serving as a strategic partner to Product and a cross-functional catalyst across marketing, clinical, technology, and data teams, this role mobilizes the organization toward measurable engagement outcomes. The VP will drive AI-powered personalization, intelligent journey orchestration, and performance governance frameworks that scale impact across the Digital Health Network.
This role does not have direct people management responsibility. Instead, success is achieved through executive influence, structured accountability, experimentation, and AI-enabled innovation.
Key Responsibilities
- Own the enterprise objective to achieve 2X annual engagement growth across all Digital Health Network programs.
- Architect and embed engagement principles into digital program design, workflows, and user experiences across the portfolio.
- Optimize performance across the full consumer lifecycle: awareness → activation → enrollment → onboarding → sustained engagement → adherence → re-engagement.
- Develop and scale advanced engagement capabilities, including predictive enrollment models, churn/retention modeling, and next-best-action engines.
- Establish engagement forecasting models tied to revenue, utilization, and Total Cost of Care targets.
- Define enterprise engagement dashboards, performance governance, and executive reporting cadence.
- Oversee optimization strategy across owned, partner, and client-controlled channels.
- Lead structured experimentation frameworks (A/B testing, cohort analysis, continuous optimization).
- Partner with Finance to model CAC, LTV, and ROI scenarios and influence budget allocation across engagement initiatives.
- Quantify and communicate engagement impact on utilization, client retention, and enterprise growth.
- Support enterprise sales and client retention through data-driven engagement insights and performance storytelling.
What We’re Looking For
- 10+ years of executive experience leading enterprise engagement, digital growth, or transformation initiatives.
- Deep experience in B2B2C healthcare, digital health, healthcare services, or population health ecosystems.
- Demonstrated success improving activation, retention, utilization, and engagement at enterprise scale.
- Proven experience influencing or owning CAC, LTV, and ROI performance in complex operating environments.
- Strong understanding of AI/ML applications in personalization, predictive modeling, and responsible healthcare innovation.
- Experience establishing performance governance, forecasting models, and executive reporting frameworks.
- Exceptional ability to influence cross-functional stakeholders without direct authority.
- Executive presence with the ability to translate performance data into strategic action for C-suite and board audiences.
Location & Travel
- Remote position (U.S.-based)
- Up to 10% domestic travel
What We Offer
- Competitive salary, bonus and equity opportunity
- Comprehensive medical, dental, and vision coverage starting Day One
- Flexible time off beyond standard company holidays
- 401(k) with company match and financial wellness resources
- Generous parental leave and adoption assistance
- Remote-first work culture with team events and community building
- Phone stipend and wellness perks (Fitbit, fitness/mental health app access)
Disclaimer: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Solera Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solera Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.