Volunteer Support Officer

This is an internal vacancy and we invite applications from employees of Portsmouth Hospitals University Trust and the Isle of Wight NHS Trust only.

NHS Band 4: Salary £27,485 - £30,162 per annum

Contract: Fixed Term 12 months

Full time: 37.5 hours per week.

We’re excited to share this wonderful development opportunity within our Voluntary Services team.

This is a fantastic chance to get involved in shaping and supporting our amazing community of over 450 enthusiastic volunteers across the organisation. You’ll help ensure they feel welcomed, supported, valued and ready to make a real difference for our patients and teams.

Key Responsibilities:

1. To provide support to the Deputy Voluntary Services Manager assisting with the management and development of an effective voluntary service.
2. Oversee the day-to-day welfare of volunteers from across the trust and its partners.
3. To be responsible for ensuring effective and efficient recruitment procedures for volunteers within the Trust, and its charity partners.
4. To co-ordinate the collection of patient feedback through surveys by the Patient experience volunteers
5. Handling all applications for current vacancies and responding to new requests or areas for development of voluntary help.
6. To manage, undertake and organise induction and ‘on-the-job’ training for volunteers. 
7. Ensuring that volunteers feel valued/recognised for their contribution and regularly review retention of volunteers.

You will:

• Communicate positively and builds great relationships
• Bring empathy, kindness, and a supportive approach
• Enjoy working with people and helping others succeed
• Be passionate about improving both patient and volunteer experience
• Bring fresh ideas and embrace a team-focused way of working
• Support volunteers day-to-day in their roles
• Lead on welfare and wellbeing
• Support the recruitment of volunteers
• Work closely with other teams across the organisation
• Help volunteers feel connected, appreciated, and listened to
• Promote our values and an inclusive culture.

For full details of this role, please refer to the enclosed Job Description. 

Qualifications

Essential

• NVQ4 in Administration or equivalent level administration knowledge and experience
• ECDL (European Computer Driving License) or equivalent qualification
• Evidence of continuing professional and personal development
• Certificate in Personnel Practice or equivalent qualification or experience

Experience

• Experience or understanding of creating electronic records, electronic filing systems
• Experience to manage a diverse workload whilst dealing with frequent interruptions
• Experience of dealing with confidential and complex information
• Experience of managing a team
• Experience to meet deadlines and to work under pressure
• Experience of working in healthcare or social care administrative setting
• Experience of dealing with people in distress in a calm and confident manner

Knowledge

• Advanced IT skills in Microsoft Office packages
• Advanced knowledge of a range of administrative procedures
• Exceptional organisational skills
• Knowledge of voluntary services

Additional Information

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.