Wholesale Customer Service Representative

You’re the person who loves connecting the dots, whether it’s between systems, processes, or people. You’ve always been the one friends, colleagues, or teammates turn to when something needs to get done right, fast, and with a smile.

You thrive on keeping things running smoothly, whether it’s managing orders, solving problems before they become issues, or making sure every detail is accounted for. You speak fluent SAP, can juggle multiple priorities without breaking a sweat, and genuinely enjoy helping others succeed. And no sales quotas here. You get to focus on your accounts, your customers and their satisfaction.

Equally, you bring optimism, curiosity, and a collaborative mindset. You love building relationships and finding solutions that make your team and customers say, “Wow, that was easy.” If you are organized, proactive, and energized by keeping everything flowing seamlessly, this role could be your next favorite challenge.

Please read carefully, and if you meet the criteria, complete the application.

REQUIRED EXPERIENCE

• You have been a liaison between wholesale customers and Sales representatives
• You have expertly used a variety of complex systems
• You are known for creating positive internal and external customer experiences
• You have the order flow process knowledge gained from prior work (from order creation to invoicing)
• You can give examples of how you've resolved customer issues by investigating problems and providing recommendations

IMPORTANT DETAILS

• This role is hybrid, and you'll be working with our team in person on Wednesdays and Thursdays, from Hudson, NH.
• This application requires a significant commitment to answering specific questions. You may want to compose your answers outside of this app and paste them once you're satisfied with your composition, spelling, grammar, and tone. We can't consider incomplete applications.
• Our market-based compensation strategy determines base pay for our jobs. You can use any of the publicly available tools to predict what you might earn here. All permanent roles are eligible for an annual bonus based on company performance, to which you will make a significant contribution.
• Everyone who applies will get a response from a human unless you have used an auto apply app to submit your application, or have not completed the application.

Pay Transparency:
We post our jobs on a collection of sites. Not all of them portray accurate information about our compensation ranges. For years, we've used a market-based approach to determine starting pay for all roles at Life is Good. We encourage you to explore reputable salary calculators like Salary.com or PayScale, and, using accurate data for the apparel industry, this job (from the job description), our company size (under 300 people), location, and the required experience for this role, you will see the pay range for this role.

#LI-DNI

Requirements

YOUR OBJECTIVE

You provide the best customer experience for your assigned accounts and Sales representatives, from account onboarding to order management and working with our Fulfillment Center team to ship according to customer requirements.

Essential Duties and Responsibilities

• You manage the order book and execute requested order changes, while guiding accounts and Sales representatives on product issues
• You build quality relationships with our wholesale customers and Sales representatives
• You respond to inquiries for order status and tracking, invoice copies, stock availability, catalogs, product information and promotional program
• You understand, document, and communicate your accounts' packing and routing guidelines to our shipping team
• You execute set-up of new accounts and new doors within SAP
• You create reports as needed for Sales representatives
• You create return authorizations and assist in reverse logistics for account returns
• You work with Credit to manage chargeback disputes
• You troubleshoot and resolve SAP issues directly with IT

Your Personal Attributes

• You believe passionately in our mission and the Life is Good Superpowers
• You are skilled and comfortable working independently and as part of a team of dynamic creative professionals
• You are known for your ability to give and receive feedback thoughtfully and constructively
• You have strong organizational and analytical skills to manage and prioritize multiple tasks

YOU'LL KNOW YOU'RE SUCCESSFUL WHEN

• You meet your annual goals
• You are considered a cultural asset to the Wholesale Customer Care team at Life is Good
• You have built and maintain trusting relationships with our wholesale accounts and Sales representatives
• You independently anticipate, identify and resolve issues for your accounts
• Your order book has minimal backorders and orders are flowing to customers on a timely basis

Benefits

We’re located in beautiful, scenic Hudson, New Hampshire, and have just moved to a new facility surrounded by green space. You can see it HERE. We offer an on-site gym with showers, top quality Medical, Dental, Vision, Flexible Spending Accounts, Life, AD&D, Short and Long-Term Disability, 401(k) plan with a match, Paid Time Off (PTO), 10 paid holidays, Good Vibes Time (we pay you to volunteer for the non-profit cause of your choice) and Family Time. And we have dogs. Through your work, you'll contribute to growing our social mission: The Playmaker Project

Life is Good is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, religion, national origin, ancestry, sex, age, mental or physical disability, pregnancy, sexual orientation, gender orientation, or expression, marital status or veteran status, or any other legally protected characteristic under applicable federal or state law.