Windows and Office 365 administrator
- Provide L1 support for Microsoft 365 incidents and service requests, ensuring timely resolution and adherence to SLA. Having hands on Experience with Windows Administration
- Monitor Microsoft 365 services using cloud monitoring tools and dashboards; analyze alerts and take proactive actions.
- Administer users, groups, roles, and licenses, supporting core workloads including Exchange Online, Teams, SharePoint Online, and OneDrive.
- Manage the user lifecycle, including onboarding, role changes, offboarding, password resets, MFA enrollment, and access troubleshooting.
- Diagnose and resolve technical issues, performing system configuration updates and following SOPs, security policies, and incident management processes.
- Collaborate with client SPOCs and internal L2/L3 teams to escalate complex issues and implement technical recommendations for system improvements.
- Maintain effective communication with end users, provide timely ticket updates, follow up when needed, and consistently deliver high-quality customer service.
- Prepare and update daily/weekly status reports, document incidents, resolutions, and contribute to knowledge base articles.
Qualifications
Required Skills & Qualifications
2-4 years of experience- Diploma, Graduate, or Engineering qualification with strong written and verbal communication skills.
- Willingness to work in 24/7 rotational shifts and support end-users across time zones.
- Hands-on experience with Microsoft 365 / Office 365 administration, including Exchange, Teams, SharePoint, OneDrive, and RBAC / access management.
- Familiarity with Microsoft Entra ID (Azure AD), cloud monitoring tools (Admin Center, Service Health, Azure Monitor), and ITSM / ticketing systems.
- Basic understanding of system administration, email/chat support, and troubleshooting common end-user issues.
- Strong problem-solving skills, interpersonal skills, and customer service orientation, with the ability to work independently or in a team.
- Enthusiasm to learn cloud technologies (AWS, Linux); certifications like AWS Cloud Practitioner or Linux are a plus.
Additional Information
At Tech Vedika, we are looking for talented individuals who want to work with driven people. Attain success while working on interesting projects with a culturally diverse group of individuals.
Perks & Benefits:
- Health Insurance
- Meal Vouchers
- Learning Aids
- Client/Customer Interactions
- Working with great minds
If you want an exciting and dynamic career with unlimited growth potential, then Tech Vedika is the place for you!