Account Manager
Slip Robotics is at the forefront of robotic automation, delivering cutting-edge solutions that transform how businesses move goods. Our autonomous platforms redefine efficiency, reliability, and scalability in logistics. We’re a fast-growing team of innovators passionate about helping customers adopt automation seamlessly and successfully.
The Account Manager owns the commercial success and long-term growth of assigned customer accounts. This role is responsible for developing strong executive and operational relationships, ensuring successful deployment and adoption of Slip Robotics’ solutions, and identifying opportunities to expand the partnership.
The Account Manager serves as the primary customer advocate and strategic advisor throughout the contract lifecycle—from initial deployment and onboarding through ongoing optimization and expansion. This role requires balancing customer satisfaction with commercial performance, driving retention, expansion revenue, and measurable operational value for customers.
Working cross-functionally with sales, engineering, and operations teams, the Account Manager ensures projects are delivered successfully while continuously identifying ways to deepen customer engagement and maximize the impact of Slip Robotics’ technology.
Responsibilities
- Own the commercial relationship and overall success of assigned customer accounts.
- Lead customer engagements across the contract lifecycle, including deployment coordination, onboarding, training, and ongoing account management.
- Serve as the primary point of contact and trusted advisor for customers, providing guidance on best practices and operational optimization using Slip Robotics’ solutions.
- Identify and develop opportunities for account expansion through upsell, cross-sell, and additional deployments.
- Monitor account health and performance KPIs, proactively addressing risks and identifying improvement opportunities.
- Partner with internal teams to ensure successful project delivery, including resource coordination, timeline management, and issue escalation when necessary.
- Analyze customer workflows and operational performance to recommend improvements that increase customer value and strengthen the partnership.
- Maintain strong relationships across customer organizations, from operational teams to executive stakeholders.
- Manage account activity, including regular customer meetings, reporting, and documentation of key interactions.
Requirements
- Bachelor’s degree in engineering, business, or a related field preferred; equivalent experience strongly considered.
- Experience managing multiple customer accounts in industrial, logistics, or technology environments.
- Strong understanding of warehouse, manufacturing, dock operations, or shipping logistics.
- Experience supporting or deploying robotics, automation, or engineering solutions in customer environments.
- Strong project management capabilities and ability to coordinate complex technical initiatives.
- Excellent communication skills with the ability to engage both technical and operational audiences.
Additional Information
- May require flexible scheduling to support customer operations, including nights, weekends, or holidays when necessary.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Stock Option Plan