Head of Account Management
Slip Robotics is at the forefront of robotic automation, delivering cutting-edge solutions that transform how businesses move goods. Our autonomous platforms redefine efficiency, reliability, and scalability in logistics. We’re a fast-growing team of innovators passionate about helping customers adopt automation seamlessly and successfully.
We are seeking a Head of Account Management to own and scale our post-sale commercial engine. You will be responsible for retention, expansion, account strategy, executive relationships, and long-term commercial value creation across our customer portfolio.
Commercial Leadership
- Own the post-sale commercial strategy and long-term account growth.
- Build and execute structured expansion plans across the customer base.
- Lead renewals, multi-year agreements, and enterprise negotiations.
- Elevate Slip Robotics from vendor to strategic partner within key accounts.
Strategic Account Ownership
- Build and maintain executive-level relationships across customer organizations.
- Lead annual account planning and long-term expansion roadmaps.
- Navigate complex stakeholder environments and procurement processes.
- Translate operational impact into clear business value narratives.
Post-Sale Excellence
- Oversee the full post-sale lifecycle in partnership with Operations and Product.
- Institutionalize account planning, QBRs, renewal processes, and expansion playbooks.
- Replace reactive account management with proactive value realization.
Cross-Functional Leadership
- Partner with Sales to ensure seamless handoffs and coordinated growth strategy.
- Align with Product and Operations to prioritize customer-impactful initiatives.
- Serve as the executive voice of the customer in internal decision-making.
Team Building
- Build and lead a high-performing Account Management organization.
- Establish clear processes, ownership, and accountability across the team.
- Develop talent capable of managing complex enterprise relationships.
Requirements
- 10+ years of experience in Account Management, Strategic Accounts, Enterprise Sales, or Revenue leadership roles.
- Experience selling into or managing accounts in supply chain, logistics, manufacturing, or industrial automation environments.
- Demonstrated ownership of NRR and expansion revenue targets.
- Proven ability to manage complex, multi-site enterprise accounts.
- Strong financial acumen — able to quantify ROI, build expansion business cases, and negotiate enterprise contracts.
- Experience working in robotics, automation, deep-tech, or operationally intensive B2B environments preferred.
- Strong executive presence; comfortable influencing C-suite stakeholders.
- Data-driven; comfortable building dashboards, forecasts, and revenue models.
- Experience building and scaling account teams in high-growth companies.
Benefits
- Competitive compensation package, including equity.
- Opportunity to define and build the Account Management function from the ground up.
- A culture focused on ownership, execution, and meaningful operational impact.
- Flexible working environment.