Account Manager
Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight.
From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.
As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.
About the role:
We're adding to our APAC Client Success team, and are searching for experienced candidates who are looking to work with top-tier clients in a growing market. A successful candidate for this role has built collaborative client relationships; understands the digital advertising landscape; is fluent in programmatic advertising and the RTB landscape; excels in fast-paced startup environments; and has strong communication and problem-solving skills. You will report to the Senior Director of Client Success APAC and work closely with the Sales, Supply, Analytics, and Product teams to ensure client success across both managed and self-service advertising campaigns.
What you'll do:
Manage Vistar’s demand clients across managed and self-service buys
Understand the Vistar Media platform, its core product offerings, and the ability to communicate how it can meet client objectives
Respond to RFPs and create comprehensive media plans for existing and potential clients
Partner with Sales to manage client relationships and client satisfaction, including determining client goals, deliverables, asset management, and delivery to achieve campaign success
Grow client platform usage and improve results through training and onboarding self-service clients
Communicate directly with agencies, brands, DSPs, internal teams and external vendors as necessary
Upsell and renew existing clients with innovative ideas that focus on retention and growing business
Collaborate with cross-functional teams to troubleshoot technical issues and enhance product capabilities to improve and streamline user experience
Produce QBRs and client-facing reporting decks with insights and recommendations
What experience we're looking for:
Bachelor’s degree
4-6 years experience working in client success role within the media or advertising industry
Experience with the programmatic ecosystem, RTB, DSPs, SSPs, DMPs
Understanding of ad tech, media buying, planning, ad operations, trafficking, and analytics
Proficiency working in ad platforms, ad verification, and with measurement partners such as DCM, Sizmek, Salesforce, IAS, DoubleVerify, MOAT, Nielsen, Lifesight, Pure Profile, Circana, OnDevice, etc.
Who you are:
Passionate about building client relationships
Excellent time management skills and ability to multi-task across multiple projects and stakeholders
Thrive in fast-paced environments
Positive attitude and passion about their work
What we offer:
$350 USD Lifestyle Allowance
25 days of annual leave per year
Flexible, fun start-up environment and culture
Company-wide and team specific entertainment budgets for both in-person and virtual team building
Sponsored Volunteer Events and Vistar Gives Back program
An awesome and supportive bunch of people to work with and learn from
If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.