AI Operations Associate
about us
At telli, we're building the first AI-native phone system.
Since launching last year at Y Combinator (the same investors behind Airbnb, Stripe, Twitch, Coinbase, and others), we've grown >$2M in annualized revenue with a team of only 12 people.
Today, many companies fail in their customer communication not because they don't care, but because they can't keep up. The sheer volume of calls forces to rely on low-quality outsourced call centers or have their internal teams waste hours on repetitive calls.
With telli, our customers now rely on AI voice agents that handle their repetitive calls, freeing human to focus on what matters - talking to customers when it counts. The result: higher efficiency, happier teams, and better customer experiences.
Legacy phone systems weren’t designed for an AI-first world. That is why we are building the first AI-native phone system that lets companies manage both their human and AI teams on one platform.
Our founding team knows this problem inside-out. We ran a 150-person internal call center at Enpal. We know how difficult and expensive it is to scale high-quality customer experience with phone calls.
The opportunity is massive!!! and we're just getting started. We're on a mission to let every company provide a world-class customer experience by ending the era of low-quality call centers.
your mission
This is a pivotal hire for telli and a career-defining role for a true builder. Your mission: architect our company’s AI-native operating system from first principles. You won’t be running old playbooks; you will be building the intelligent engine designed for one purpose: to deliver a flawless customer experience that scales us to $100M ARR.
what you’ll be responsible for
Master the entire customer lifecycle, from designing a seamless onboarding process to driving expansion and renewal, always striving for world-class customer experiences
Design, implement, and scale core business processes with an automation-first mindset, using tools like n8n or Zapier to ensure we operate with maximum efficiency
Systematically gather, analyze, and champion customer feedback to the founders and our engineering team, directly influencing our product roadmap and identifying new growth opportunities
Collaborate closely with engineering to define and improve the internal tools we need to scale effectively and serve our customers better
As a foundational member, you will play a key role in defining the culture, processes, and structure of our operations team
what makes you a great fit
you are a world-class operator with experience in building and scaling businesses, whether in a hyper-growth startup or your own venture
you’re tech-savvy (or have a semi-technical background) and curious about how AI agent products work
you are customer obsessed and have a business sense to understand problems, pain points and needs of our customers
you have experience in and are enthusiastic about leading initiatives end-to-end
you’re are hands-on and not afraid of doing unglamorous work
you love solving problems and figuring things out on your own
you’re a strong communicator in both German and English
you want to work on-site 5 days a week in Berlin
you may not make a good fit if…
you need detailed instructions and shy away from taking responsibility
you lack experience with automation/AI tools or basic technical understanding
you're only interested in high-level "strategic" work
you don't enjoy direct customer interaction or thriving in dynamic environments
you prefer working remotely
you prefer working with minimal collaboration
you avoid hands-on, practical work
you want to work a 9-5 job