Associate, Back Office (ABC, Bomet, Garissa, Green span, Karatina, Kiambu, Lamu & Machakos Branch)
Job Purpose:
The role entails processing of remittances, clearing and all other customer instructions in a timely and efficient manner in line with laid down procedures to offer best service experience.
Key Responsibilities:
- Carefully vet and process cheques, ensuring accuracy and completeness.
- Scan and correct cheques, notify stakeholders of in-house cheque statuses.
- Reconcile outward cheques, ensuring accuracy against reports.
- Confirm rates with treasury as needed before processing.
- Accurately process DMS instructions within SLA, minimizing errors.
- Accurately process salaries and EFTs, reconciling accounts.
- Manage standing orders and remittances on time.
- Handle direct debit payments efficiently.
- Timely and accurate processing of internal transfers
- Address customer calls, queries, and complaints efficiently, resolving issues and promoting cross-selling initiatives.
Academic Qualifications:
Bachelor’s degree in business, Banking or related field.
Work Experience.
At least one (1) year relevant experience in a similar role in a similar sized organization.
Skills & Attributes
- Planning & Organizational skills
- Analytical skills and attention to detail
- Strong oral and written communication skills
- Interpersonal skills to manage stakeholders at all levels
- Ethics and integrity
- Excellent judgment and analytical abilities and impeccable integrity.
- Strong commercial awareness and an ability to connect to business goals
If you believe you meet the above requirements log onto our website www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 22nd February 2026.