Attorney Success Manager
$95k - $125k USD
🎉 We've just raised $60m in Series B funding - read about it here! 🎉
Salary: $95,000 - $125,000 + share options
Location: Austin, TX - On-site 5 days per week
About Lawhive
Our mission is to make the law accessible to everyone.
The legal industry is built on technology and processes that haven’t been updated in hundreds of years - that's why we've reinvented the entire model from the ground up with our own bespoke AI operating system at the core.
Lawhive is a regulated law firm with an AI-native platform built to amplify expertise and revolutionise the way people practice law, leading to exceptional outcomes for clients and lawyers.
Lawhive Labs is how we bring this vision to life. It's our frontier lab that combines top engineering, design, AI and legal talent from around the world, joining forces to build the future of law.
We’re backed by top-tier investors, including Google Ventures, Balderton Capital and TQ Ventures, and in December 2025, we secured $60M Series B funding round to facilitate international expansion and to grow our team.
We’re headquartered in London and in 2025 successfully launched in the US…and we’re just getting started.
The Role
Lawhive is reshaping how legal services are delivered, and the Attorney Success Manager is central to making that happen. This is a high-ownership role where you'll drive activation, performance, AI adoption, and revenue growth across a portfolio of attorneys and firms. You'll set the bar for quality, coach to it relentlessly, and feed attorney insights back into the business to make the platform better. If you thrive on accountability and want to help build something that genuinely matters, this role is for you.
Attorney Activation & Onboarding
Own the end-to-end onboarding experience, covering platform setup, service scope, AI tool training, and Partner Code of Conduct adherence
Drive full activation, ensuring attorneys are technically configured and ready to deliver high-quality service from day one
Monitor early performance metrics to proactively identify and close gaps
Relationship & Partnership Management
Serve as the primary relationship owner for your attorney portfolio, conducting regular check-ins and building long-term partnerships
Proactively identify churn risks and engagement drops, intervening early
Act as the escalation point for attorney issues, resolving problems at the root-cause level
Quality & Coaching
Monitor attorney responsiveness, professionalism, and scope adherence to protect marketplace quality
Deliver direct, constructive coaching when performance falls short, with clear improvement plans and follow-up accountability
Share best practices and performance benchmarks to continuously elevate the network
Platform & AI Adoption (Lawrence)
Drive meaningful Lawrence adoption, ensuring attorneys integrate AI in ways that genuinely improve quality and efficiency
Lead training sessions on AI best practices and monitor usage metrics to close adoption gaps
Partner with Product to roll out new features and serve as the voice of the attorney network
Revenue & Follow-On Growth
Own expansion revenue across your portfolio, driving follow-on identification, quoting, and quote-to-close conversion
Track performance trends and surface systemic barriers to growth, partnering cross-functionally to remove them
Cross-Functional Collaboration
Partner with Recruitment, Customer Support, and Product to ensure smooth handoffs, resolve recurring issues, and translate attorney insights into platform improvements
Review and approve attorney billing, validating work meets scope, quality, and compliance standards before authorizing payment
What You'll Bring
3-5 years in customer success, account management, or partnerships, ideally within a marketplace, legal tech, or SaaS environment
Proven track record of managing a portfolio of clients or partners, with direct ownership of performance and growth metrics
Confident coach and communicator - able to build trust quickly, deliver direct feedback constructively, and hold partners accountable
Commercially minded, with experience owning or contributing to expansion revenue targets and improving conversion rates
Data-driven approach to performance monitoring, pattern recognition, and proactive intervention
Comfortable with CRM and customer success tooling; quick to learn and champion new technology - experience driving AI or software adoption is a strong plus
Familiarity with legal services, legal tech, or regulated marketplaces is desirable but not essential
High ownership mentality with the ability to build structure and thrive in a fast-paced, high-growth startup environment
Interview process
Introductory call with our Talent team
1:1 with your hiring manager
Technical interview / practical skills assessment
Values interview with one of our Founders
We offer!
Benefits
🩺 Healthcare benefits: 'Premium' plan with 100% employee cover and 50% dependent cover
✈️ Vacation: 20 days + 11 Federal holidays + 1 day of Birthday leave
💰 401k: Matching contribution up to 2% of salary
💰 Equity: Options in Lawhive LTD
Diversity at Lawhive
At Lawhive we know that diversity of thought is critical to delivering outlier outcomes. As such, we’re always working hard to ensure we build a diverse, inclusive team. We’re not yet where we want to be but as we scale we’ll only ever increase the focus we apply to this.