Automation Engineer
Automation Engineer builds and maintains automation workflows and lightweight internal tools to improve operational efficiency. This role also supports merchant partners integrating with DANA APIs and works closely with product/engineering in a sprint-based delivery model.
Key Responsibilities
1. Automation Development
- Design, develop, and enhance automation workflows using UiPath, n8n, and/or Python.
- Translate operational or business requirements into reliable automation solutions (end-to-end workflow, error handling, logging).
- Build reusable components, libraries, and templates to accelerate automation delivery.
2. Internal Productivity Tools
- Develop internal tools (CLI, web tools, small services, dashboards, scripts) to improve team productivity and reduce manual work.
- Integrate internal tools with APIs, databases, files, and messaging platforms where needed.
3. Production Support & Improvement
- Maintain and continuously improve deployed automations/services in production environments.
- Monitor automation health, troubleshoot incidents, and perform root cause analysis (RCA).
- Improve performance, stability, observability (logs/metrics), and failure recovery mechanisms.
4. Merchant Integration Support
- Provide technical support to merchants integrating with DANA APIs via ticket-based workflow.
- Triage issues, reproduce errors, guide merchants on integration steps, and escalate to relevant teams when required.
- Create/maintain integration FAQs, runbooks, troubleshooting guides, and known-issue documentation.
5. Agile Delivery
- Work in sprint-based execution: planning, estimation, daily updates, demo, and retrospectives.
- Collaborate with engineers, QA, product, and operations to deliver automation enhancements on time.
Requirements
- Hands-on experience delivering production-grade automations using UiPath / n8n / Python
- Strong troubleshooting and support capability:
- RCA, incident handling, bug fixing, and post-incident improvements
- API integration experience:
- REST debugging, Postman/cURL usage, auth flows, common integration failure patterns
- Experience building internal tooling:
- scripts, small services, bots, dashboards, or workflow utilities
- Familiar with CI/CD basics and safe release practices (versioning, rollback, environment configs).
- Able to work independently in sprints: scoping tasks, estimating, and delivering with minimal supervision.
- Full professional fluency in English is required
Preferred / Nice-to-Have
- Experience with Python frameworks/tools (FastAPI/Flask, pandas, requests, pytest).
- Familiarity with message queues, webhooks, cron scheduling, and integration patterns.
- Observability tools familiarity (structured logging, metrics, alerting).
- Experience supporting external partners/merchants in high-volume ticket environments.
- Understanding of fintech/payment domain and API security best practices.
Key Skills & Competencies
- Problem solving & debugging mindset
- Ownership of production stability
- Clear written communication (ticket updates, runbooks, documentation)
- Collaboration across teams
- Continuous improvement mentality (reduce recurring issues, automate support where possible)