Bookings & Account Manager
Bookings & Account Manager
We are seeking a commercially driven and highly organised Bookings & Account Manager to join a growing UK-based cleaning and facilities business specialising in tenancy and construction cleaning services.
In this pivotal role, you will act as the commercial heartbeat of the department — bridging the gap between clients and operational teams. While cleaning crews deliver excellence on-site, you will ensure every client interaction is seamless, professional, and relationship-focused.
This is not a high-volume cold-calling role. Instead, it centres on nurturing existing relationships, converting inbound enquiries, identifying upselling opportunities, and optimising booking schedules to maximise growth and client satisfaction. If you thrive in a client-facing, detail-oriented environment and enjoy combining sales strategy with operational coordination, this role offers long-term growth within a forward-thinking UK business.
Responsibilities
Account Management & Strategic Growth
- Act as the dedicated point of contact for a portfolio of letting agents, property developers, and landlords.
- Build long-term partnerships, ensuring the company is the first choice for all tenancy and construction cleaning requirements.
- Proactively identify and introduce additional services such as carpet cleaning, oven valeting, and specialist construction treatments.
- Conduct regular client “health check” calls and quarterly reviews to maintain satisfaction and forecast upcoming work pipelines.
- Maintain accurate, up-to-date CRM records to ensure a personalised and seamless client experience.
Lead Conversion & Booking Management
- Manage shared inboxes and automated booking systems, responding to enquiries promptly and professionally.
- Convert inbound enquiries into confirmed bookings through consultative sales techniques.
- Coordinate diaries to ensure efficient scheduling and optimal resource allocation.
- Liaise closely with operations teams to ensure smooth project delivery and high service standards.
- Monitor booking trends and identify opportunities to increase revenue and efficiency.
Operational Coordination
- Ensure all client requirements are accurately captured and communicated to cleaning teams.
- Follow up post-service to gather feedback and encourage repeat business.
- Support the Managing Director with reporting, forecasting, and commercial insights.
Qualifications & Experience
- Minimum 2 years’ experience in account management, bookings coordination, or B2B sales.
- Experience working with property, facilities management, construction, or service-based industries is advantageous.
- Strong relationship-building and client communication skills.
- Confident using CRM systems and managing digital booking platforms.
- Excellent organisational skills with strong attention to detail.
- Commercially minded with a proactive approach to identifying growth opportunities.
- Professional, personable, and solutions-oriented.
- Reliable laptop and high-speed internet connection.
- Quiet, professional home working environment.
About Us
At Remote Recruitment, we specialise in helping skilled South African professionals connect with top UK businesses. Our streamlined hiring process ensures you work with organisations that value your talent and career growth. With a focus on long-term success, we provide ongoing support to make sure you thrive in your role.
Join a team that appreciates your expertise – Remote Recruitment, where your success is our mission.