Canada Retail Account Manager
Why We Exist and What We Do:
At Dr. Squatch (www.drsquatch.com), we’re raising the bar on men’s personal care with our line of natural, high-performance products. We’re on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier!
About the Role:
Dr. Squatch is searching for a Retail Account Manager to assist with the management of our growing Canadian retail business. This role will manage the day-to-day customer needs of National and Regional Grocery, Natural and Whitespace Canadian retailers through managing and collaborating with a network of brokers to achieve growth targets. This role will work cross-functionally with our Operations, Product, and Marketing teams to drive activities to support these retail customers.
This role will report to the Lead of Retail for Canada.
This role will be based in or near Toronto, Ontario, Canada.
Compensation will be commensurate with the candidate's experience and local market rates.
What You'll Do:
- Develop and maintain strong relationships with key retailer partners, wholesalers, and distributors to grow Dr. Squatch’s presence as an omnichannel brand.
- Large big box retailer relationships will be an early focus for the role.
- Negotiate contracts, terms, shopper marketing, and promotional opportunities.
- Manage broker teams through strong leadership, clear communication, and prompt feedback.
- Collaborate with the Canada Retail Sales to develop tactical plans to encourage trial, market share growth, and household penetration through retail channels.
- Present business reviews internally to drive direction and strategic investment across Canada including category trends, competitive activity, and consumer insights.
- Fully own P&L for grocery, natural and whitespace accounts to achieve profitability and revenue targets and develop strategy for trade promotions & customer spending by account.
- Own the development and presentation of sales line reviews, internal/external business reviews, promotional strategy/cadence, and retail insights.
- Manage gap closing initiatives with retail and broker partners through Ad hoc analysis and internal alignment for growth opportunities.
- Collaborate with cross-functional Dr. Squatch product, operations, and marketing teams to ensure all new item launches and initiatives are flawlessly executed in your accounts.
- Own forecasting/actualization of spend, sell-in, and sell-out for all managed retailers.
- Own the development and presentation of sales line reviews, internal/external business reviews, promotional strategy/cadence, and retail insights.
- Provide key inputs for account-specific demand planning.
About You:
- 5-8 years of Sales, Business Development, or Account Management background in CPG - preference for prior category experience in personal care or wellness selling Natural Products into traditional Retail
- Proven selling and negotiation skills
- Strong relationships or prior experience working with tier 1 Grocery, Drug, Mass, and Natural retailers in Canada or the UK
- Prior experience with Walmart Canada is highly preferred
- Proven success in achieving aggressive sales goals
- Prior experience managing multiple brokers or direct reports
- Deep understanding of the Canadian retail landscape and what best-in-class account management looks like
- Ability to travel when necessary
- Organizational skills and ability to prioritize and manage multiple initiatives at the same time
- Excellent communication and selling skills
- Experience working in the consumer products industry in mass and/or grocery channels in Canada is highly preferred
- Someone who gets things done without perfect resources is innovative and works with a sense of urgency
- Someone who has high standards takes ownership and is invested in the outcome
- Someone who proactively helps others stays positive and has a good sense of humor
- A solid understanding of syndicated retail data and Customer POS data with an ability to draw conclusions and create brand stories to sell in to customers
- Ability to bring insight to action – use data to understand issue and opportunity and come up with creative ways to accelerate growth
#LI-TC1 #LI-FULLTIME
Who We Are:
Our core values come naturally and make us a better, more whole, and unique team. We are Bold & Innovative - we are creative, rethink how things are done, and find a way. We Play to Win - we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of our work. We are Team Squatch - we are humble, help others outside our own wheelhouse, stay positive, have fun, and have approachable and transparent leadership.
We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products!
For Applicants with Disabilities. Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process. If you need any accommodations during the hiring process, please let us know when you submit your application and we'll do our very best to adjust as needed.
For Information regarding Data Privacy, please review https://privacy.drsquatch.com/.
Unsolicited Resume Policy. Dr. Squatch (“DRSQ”) employs an internal Talent Acquisition department. Exceptionally, DRSQ may choose to supplement that internal team with support from temporary staffing agencies, placement services, and/or recruiting agencies ("Agency"). Agencies are hereby specifically directed NOT to contact DRSQ employees directly in an attempt to present candidates. DRSQ’s Talent Acquisition team is responsible for all candidate presentations to our hiring managers.
To protect the interests of all parties, Dr. Squatch will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to DRSQ, including unsolicited resumes sent to a DRSQ email address or mailing address, directly to DRSQ employees, or to DRSQ’s resume database will be considered property of Dr. Squatch.
DRSQ will not pay a placement, service or other fee for any placement resulting from the receipt of an unsolicited resume. This also includes partial resumes, LinkedIn profiles, general candidate profiles, and/or candidate details or information. DRSQ will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
DRSQ’s Talent Acquisition team must provide advance written approval to an Agency to submit resumes and/or profiles for a specific job-opening, and the approval must be in conjunction with a valid fully executed staffing, placement or other service agreement. DRSQ will not pay a fee to any Agency that does not have a fully executed agreement in place prior to submission, receipt and placement of candidates.