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The Client Success Manager I role at Luxurypresence is an on-site position located in Austin, TX.

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Client Success Manager I

LuxurypresenceAustin, TX11h ago

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 87,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

At Luxury Presence, we empower the world’s leading real estate agents with stunning websites, world-class marketing tools and services, and access to an exclusive network.

We’re looking for a Client Success Manager I to join our team. In this role, you’ll support our lower-tier clients through a one to many engagement model, helping them maximize the value of their Luxury Presence websites and platform. You’ll educate clients on SEO and digital marketing best practices, drive product adoption, and proactively identify opportunities for growth and expansion.

This is an exciting opportunity for someone who thrives in client education, digital strategy, and delivering value at scale through calls, campaigns, and webinars.

What You’ll Do:

Manage a book of clients or run structured 1-to-many programs designed to support clients at scale

Educate client on benefits of their plan by articulating the results driven through the product

Provide clear, proactive communication about timelines, expectations, next steps, and platform best practices

Translate client needs into action by gathering requirements, documenting requests, and escalating when appropriate

Maintain high levels of client satisfaction by delivering value, meeting deadlines, and providing an exceptional experience

Contribute to retention and expansion conversations by identifying opportunities and reinforcing the value of Luxury Presence

Collaborate cross-functionally with design, implementation, support, and marketing teams to ensure client needs are met

Continuously improve your marketing skill set, platform knowledge, and process expertise

You have:

1+ years in Customer Success or another client-facing role

Experience managing a large volume of client requests, whether through managing a book or a queue

Working knowledge of SEO, social media, content marketing, and/or paid media

Proven ability to use data and analytics to drive success

Strong organizational and time management skills in a fast-paced environment

Enthusiasm, adaptability, and a client-first mindset

You are:

Skilled at navigating complex client situations with professionalism

Flexible and resourceful in meeting changing client needs

A problem-solver who removes roadblocks for clients and teammates

Collaborative, positive, and motivated to help clients succeed

Job Requirements:

Located in Austin, TX or Scottsdale, Arizona- Hybrid (In office 4 days a week for first 30 days, 3 days a week once you have successfully completed new hire training)

Working hours of 8:00 am to 5:00 pm local time

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.

We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.

More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner.

Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Client Success Manager I

What You’ll Do:

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