Cloud Support Engineer

Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products.  This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service.  To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others

Responsibilities 

• Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies 

• Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance 

• Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities 

• Collaborate and communicate effectively with peers, internal application and software development teams 

• Prioritize and communicate product defects and enhancements to development teams 

• Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums 

• Enhance personal and professional growth by participating in Internal Development Programs 

• Work in a strong team environment 

Qualifications 

• Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) 

• Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies 

• Windows/Linux system administration knowledge 

• Minimum of 2 years of IT customer service experience / strong customer focus 

• Minimum of 1 year of MicroStrategy Platform usage or administration knowledge 

• Able to support Strategy customers during EMEA hours

• Strong analytical and troubleshooting skills and experience 

• Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure 

• Excellent oral and written English communication skills 

Preferred 

• Cloud Certifications (AWS, Azure, Google Cloud) 

Additional Information

The recruitment process includes online assessments as a first step (English, logic, business) - we send them via e-mail, please check also your SPAM folder

We work from the Pune office 4 times a week