Commercial Account Manager
Overview
Lendscape is a leading technology provider to the global secured finance market.
We’re dedicated to helping financial institutions unlock cash flow and deliver exceptional lending experiences for their SME customers through innovative technology. Our software underpins the secured lending operations of over 130 banks and finance providers across the globe.
Headquartered in London, with regional offices in California and Singapore, Lendscape is home to a team of over 180 talented professionals.
Your Opportunity to Drive Growth Within Our Customer Accounts
Are you passionate about developing strong customer relationships and driving revenue within existing accounts? We’re looking for a Commercial Account Manager to help us maximise the commercial potential of our key customers and shape the long-term success of our partnerships.
This is a pivotal role that combines commercial ownership, strategic account growth, and cross-functional collaboration. You’ll play a vital part in expanding our footprint across existing customers, identifying new opportunities, and contributing to our overall business growth.
Requirements
Main Function
The Commercial Account Manager is responsible for managing and growing the commercial footprint within assigned customer accounts. This includes identifying upsell and cross-sell opportunities, driving new initiatives, and contributing to strategic customer relationships alongside the account teams.
This role directly supports the company’s revenue goals through commercial expansion within existing customers, fostering long-term partnerships and consistent value creation.
Responsibilities & Duties
Account Management & Growth
- Serve as the primary commercial contact for assigned accounts, ensuring ongoing engagement with customers’ strategic objectives.
- Identify upsell and cross-sell opportunities to drive revenue growth.
- Develop and maintain commercial account plans aligned with customer objectives and Lendscape’s business goals.
Collaboration
- Work closely with customer account teams, Marketing, and Delivery to ensure a unified customer experience.
- Contribute to cross-functional initiatives to enhance customer satisfaction and account expansion.
Customer Experience & Advocacy
- Partner with Product and Customer teams to represent the voice of the customer.
- Advocate for customer needs, feeding insights back into service and product improvements.
Revenue & Target Achievement
- Own and deliver against defined revenue targets for assigned accounts.
- Track, analyse, and report on account performance, identifying areas for commercial improvement.
Strategic Engagement & Vision
- Stay informed about industry trends, customer challenges, and competitive offerings.
- Contribute to the ongoing evolution of account management processes and best practices.
Experience & Knowledge
- Proven experience in commercial account management and sales, preferably within cloud-based solutions.
- Familiarity with enterprise software solutions such as ERP, CRM, or EPM.
- Industry knowledge of Receivables or Asset Finance is highly desirable.
- Experience managing large accounts, identifying upsell/cross-sell opportunities, and collaborating across technical and marketing teams.
- Strong understanding of revenue growth strategies and contract negotiation.
- Bachelor’s degree in Business, Marketing, or equivalent experience.
- Relevant certifications or training in account management, customer success, or cloud technologies are advantageous.
- French language proficiency is a plus.
Skills & Competencies
- Communication skills: Exceptional ability to engage with senior stakeholders, customers, and internal teams.
- Negotiation skills: Skilled in commercial negotiations and contract renewals, ensuring mutually beneficial outcomes.
- Analytical skills: Ability to turn data into actionable insights for strategic decision-making.
- Presentation skills: Confident in presenting to customers and internal audiences.
- Accountability: Takes ownership of assigned accounts, consistently meeting or exceeding revenue goals.
- Continuous learning: Keeps up with industry trends and customer needs.
- Initiative: Proactively identifies and executes on opportunities for growth.
- Adaptability: Responds effectively to changing priorities, customer needs, and market conditions.
Other Information
- Travel to client sites and industry events may be required.
- Flexibility to work outside of standard hours to accommodate client schedules and global teams.
Benefits
- Private medical care and cash plan
- Flexible working hours
- Continuous training
- Cycle scheme and sponsored gym
- Learning and development
- Wellness and mindfulness perks
- Colleague volunteering
- Life assurance
- Work alongside a team developing and delivering innovative technology that creates huge value for a variety of local and international clients
Our culture
We are very proud of our culture and our way of working. Below are our shared values and behaviours that make up our work environment and our day-to-day experience at Lendscape.
Achieve great things, together: We are supportive and empathetic, always available to lend a hand when needed.
Go above and beyond for customers: We are customer centric and give 100% to deliver exceptional outcomes. Everyone is willing to go the extra mile to solve the customer’s biggest challenges and help them get ahead.
Embrace every opportunity: We’re inspired by opportunities to sustainably grow ourselves. Lendscape and our customers.
Rise to the challenge: We are self-motivated, empowered with flexibility and autonomy to work in our best way.
What to expect
We appreciate you taking the time to apply to this role with us, and we are committed to making your journey with us as positive as possible. Interviews are a team effort and we’re keen to address any queries you may have and to determine if you equally feel if we are the right choice for your career.
Lendscape is for everyone
Lendscape is passionate about ensuring that we remain a top performing business and a fantastic place to work - a place where everyone is comfortable to work. We’re a business that values equal opportunities for all and we celebrate the unique and diverse backgrounds and experiences of each individual.