Consulting: Strategy Manager - Financial Services

Main Job Purpose:

The Manager, Strategic Transformation – FSI is responsible for directing the execution of strategic transformation projects within the Financial Services Industry, ensuring the rigorous implementation of agreed deliverables and adherence to Deloitte’s quality standards. The role oversees project outcomes, manages team performance, and proactively addresses service and technical challenges. The Manager identifies and pursues strategic sales opportunities, develops compelling proposals and presentations, and leads client negotiation strategies to drive revenue growth

Key Responsibilities:

• Client Delivery for FSI
  • Direct the delivery of designated engagements and projects, ensuring rigorous implementation of agreed deliverables and adherence to quality standards.
  • Monitor outputs against Service Level Agreements with precision, escalating critical issues to the Senior Manager with comprehensive analysis.
  • Identify and pursue strategic sales opportunities within client portfolios to drive revenue growth.
  • Develop and deliver compelling proposals, tenders, and presentations that demonstrate clear value propositions, leveraging financial modelling, business case development, and ROI analysis.
  • Lead the planning and execution of sales presentations and client negotiation strategies for new and retained business, utilising CRM systems and sales enablement platforms.
  • Cultivate and leverage market networks to generate high-quality leads and establish strategic partnerships.
  • Collaborate across Deloitte service lines to synthesise broader offerings and identify cross-selling opportunities that enhance client value.
  • Drive innovation in project delivery through collaborative problem-solving and the application of digital transformation methodologies and frameworks.
  • Maintain demonstrable expertise across one or more financial services industries, with working knowledge of data analytics, business intelligence tools, and financial services technology platforms.
  • Apply understanding of cloud technologies, financial systems architecture, and digital banking solutions to inform client engagements.

• Engagement Leadership
  • Direct day-to-day deliverables and manage team performance on client engagements and projects with accountability for outcomes, using project management tools to optimise delivery.
  • Proactively identify and resolve client service and technical issues, implementing robust solutions that mitigate risk.
  • Conduct regular strategic meetings with clients to anticipate needs, address concerns, and ensure alignment on objectives.
  • Communicate material changes to engagement and project plans to the Senior Manager and Engagement Sponsor, providing clear rationale and recommendations.
  • Provide transparent and timely communication to teams regarding engagement status, milestones, changes, and achievements.
  • Establish strategic relationships across Deloitte to leverage complementary service line capabilities and enhance market positioning.
  • Build and maintain strong working relationships with external clients across multiple industries, demonstrating reliability and expertise.
  • Present complex technical concepts clearly and effectively to non-technical stakeholders.
  • Contribute to thought leadership initiatives by sharing functional and industry knowledge with clients, colleagues, and teams.
  • Maintain regular and substantive updates to the Senior Manager on engagement progress, risks, and opportunities.
  • Develop collaborative working relationships with client teams that foster trust and drive engagement success.

Qualifications

Minimum Education & Experience

• Bachelor's qualification in Finance, Accounting, Information Systems, Computer Science, Engineering or related discipline
• Experience with a Tier-One Professional Services Firm and/or leading blue-chip organisation in related industry vertical\
• 5-8 years working experience including 5 years in a client-facing role and 3 years in a management position with a focus on digital transformation
• Deep working knowledge of primary financial services industry and regulatory landscape
• Proven experience in one or more customer domains: Sales, Service, Marketing, and Commerce

Desired Qualification

• MBA or Master's qualification in a relevant field of study is a definite advantage

Additional Information

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities.

We are committed to employment equity and building a diverse and inclusive workplace across the African continent. Our recruitment processes are aligned with our Employment Equity Plan and the principles of the Employment Equity Act. Preference may be given to candidates from designated groups.

We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring, and we are committed to creating an environment where everyone can thrive.

If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process, please let us know. We are happy to make adjustments to suit your individual needs.