Content Implementation Specialist
Company Profile:
Join one of the fastest growing companies in Canada! LawDepot is proud to be a seven-time Growth 500 ranked organization and a major player in the Global legal solutions industry. Our mission is to modernize the legal document creation experience by empowering people with fast, easy-to-use, and professional solutions. With over ten million satisfied customers worldwide, over two million monthly website visitors, and billions of dollars saved on legal fees, you will be joining a team that is truly making a difference. At LawDepot, we foster a collaborative and inclusive learning culture that values excellence and diversity. Apply today and become a part of our exciting journey!
Position Overview:
LawDepot.com is currently expanding and looking to recruit a Content Implementation Specialist in Edmonton, Alberta. As a part of our UX Optimization team, you will play a hands-on role in implementing interactive web products used by more than 25 million people annually. From shaping questionnaire content to publishing updates through our Content Management System (CMS) tools, you will ensure our products are engaging, high quality, and easy to use. This is a full-time permanent position, working 37.5 hours per week with opportunities in office or hybrid.
Primary Responsibilities:
Support the migration of legacy files into a new internal platform and contribute to ongoing system improvements
Implement high-quality products using in-house tools in alignment with defined acceptance criteria
Build and refine interactive questionnaires and document templates that guide customers in creating customized legal documents
Support colleagues by assisting with product launches, publishing updates, and setting up or taking down experiments
Analyze product performance to improve usability and conversion
Research, create, and promote best practices for building and enhancing web products
Execute project plans, track deliverables, and coordinate scope changes with project owners
Collaborate with our Legal, Research, Design, Development, and QA departments to deliver products that are both user-friendly and legally sound
Conduct peer reviews to maintain quality and consistency across products
Improve CMS platforms and work with the Development team to bring enhancements to life
Knowledge and Skill Requirements:
Post-secondary education in Web Development (ex. DMIT), Information Technology, Writing, Communications, Business, Library and Information Studies, or other relevant fields
Ability to learn, utilize, and troubleshoot various types of CMS platforms
Ability to identify opportunities and suggest new ideas
Self-driven with the ability to work both independently and as part of a team
Excellent written and verbal communication skills
Ability to identify and prioritize high-impact business objectives
Experience with low-code or web design knowledge would be an asset
Ability recognizing system constraints and working with cross-functional teams to improve workflows or functionality
Why You Should Join the LawDepot Team:
Excellent total compensation package
Comprehensive health and dental benefits, plus an additional Health Care Spending/ Personal Spending Account
Great work life balance (37.5 hour work weeks, flexible schedules, ability to bank hours)
Three weeks paid vacation, plus bonus personal days
Continuous learning opportunities, including LinkedIn Learning subscriptions and training budgets
Company share plan
Free catered lunches for the entire office
Monthly social events for team members to enjoy (think axe throwing, rock climbing, board games, food trucks, trivia contests, and charitable activities)
Casual work environment
Personal offices for focused work and to have your individual space (plus collaborative workspaces for when you want to meet with the team)
Free and easily accessible parking
Southgate Mall, Whyte Ave, and Calgary Trail restaurants are only minutes away
Hybrid working arrangements for balance between getting work done at home and engaging with others in the office
How to Apply:
Apply for this job here or submit your application through our Careers page at https://www.lawdepot.ca/career.
We thank all applicants; however, only those selected for an interview will be contacted.