CRM Manager
The Mill Adventure is a scale-up with the ultimate mission of building awesome products that will change the way the iGaming industry operates. We started our journey in 2019 with the vision of building a technology-driven organisation and creating a team consisting of the best of the best specialists in their respective fields.
Today, we provide a complete gaming platform, including licences and operations, for rapid deployment and success in iGaming. Our team of 130+ technology and iGaming experts is guided by a passion for invention, operational excellence and commitment to improving the inefficient.
We trust and value our team and strive to accommodate the right working conditions for each individual in remote, office-based or mixed models. We see the strength in being different and embracing the cultural diversity existing in our group.
As our player base grows, we’re looking for a CRM Manager to lead lifecycle marketing efforts across both brands. In this role, you will take full ownership of all CRM initiatives — from campaign planning to execution and performance analysis — with a strong focus on engagement, retention, and loyalty. This is a hands-on, execution-driven role working closely with other team to build smart, data-informed player and communication strategies.
In this role you will be responsible to:
- Take end-to-end ownership of CRM strategy and campaign execution across both brands, ensuring consistent quality, timely delivery, and alignment with brand tone
- Plan, build, and optimize multi-channel campaigns (email, onsite, push) with strong attention to structure, clarity, and relevance.
- Develop CRM strategies focused on automation, personalization, and operational efficiency.
- Own and refine each brand’s tone of voice based on market-specific player preferences
- Analyze campaign performance, customer behavior, and KPIs to iterate and improve
- Ensure each campaign’s design, content, and terms are structured clearly and accurately
- Align closely with other teams to ensure cohesive messaging
- Coordinate loyalty and retention communications, ensuring brand-appropriate strategies
- Ensure compliance and regulatory standards are embedded in workflows and communications
- Collaborate with Responsible Gaming, Compliance, Customer Support, and other teams when relevant.
Requirements
- Experience managing CRM in the online casino or iGaming industry
- A proven record of delivering automated and ad hoc campaigns with precision and consistency
- Strong analytical thinking and the ability to turn data into actionable strategies
- Excellent attention to detail — both in written content and operational execution
- Solid understanding of customer segmentation, lifecycle strategy, and retention KPIs
- Hands-on experience with CRM platforms and campaign management tools
- A collaborative mindset, able to work across multiple functions and remote teams
- A high standard for content quality and clarity — you care about what players see
- Excellent written and spoken English
Benefits
- A lean, focused company, offering a flexible working environment
- The opportunity to work with and learn form a highly skilled, talented team
- A great company culture, where accountability is innate, transparency is key and competency is virtue
- Being part of a small, tight knit, caring community
- Work equipment of your choice
- Private health insurance
- Learning budget
- Parking/transport or co-working allowance
- Company wide and team based get togethers