Is the Customer Experience Manager role at Fair Harbor remote?

The Customer Experience Manager role at Fair Harbor is an on-site position located in Jersey City, NJ.

What is the salary range for Customer Experience Manager at Fair Harbor?

The salary range for the Customer Experience Manager position at Fair Harbor is USD 75,000 - 80,000 per year.

How do I apply for the Customer Experience Manager position at Fair Harbor?

You can apply for the Customer Experience Manager position at Fair Harbor directly through HireHere. Click the "Apply" button on the job listing to be taken to the application page.

Customer Experience Manager

$75k - $80k USD

Fair HarborJersey City, NJ1w ago

Shape the customer journey with sustainable impact—lead CX, Salesforce Service Cloud, and AI automation at Fair Harbor

🌊 Customer Experience Manager

📍 Jersey City, NJ (Hybrid) | 💼 Full-Time | 👥 Customer Experience (CX)

🚀 Quick Take

Fair Harbor is looking for a Customer Service Manager to lead our CX team, launch Salesforce Service Cloud, and build AI-powered workflows that elevate how we serve our customers. If you love building teams, optimizing systems, and delivering best-in-class service—this role is for you!

🌎 About Us

At Fair Harbor, we design sustainable, high-quality apparel made for life’s adventures. Every product helps reduce plastic waste in our oceans. Join us and make a positive impact while shaping the future of customer experience.

🎯 What You’ll Do

Lead Operations: Manage order flows (Shopify, NetSuite, Salesforce, Gorgias, Loop Returns), escalations, and service KPIs.
Own Salesforce Rollout: Drive setup, customization, integration, and training for Service Cloud.
Supercharge Workflows: Build AI-powered tools (chatbots, guided responses, automations) to boost efficiency.
Run Special Projects: Oversee B2B orders (embroidery, corporate gifting) & VIP clienteling programs.
Coach the Team: Train and inspire CX agents, ensuring empathy, accuracy, and efficiency.

📊 What Success Looks Like

🚀 100% Salesforce adoption within 90 days
🤖 65%+ Tier 1 tickets resolved by AI workflows
⭐ CSAT maintained at 4.7/5+
💎 20%+ increase in VIP repeat purchase rate

✅ What We’re Looking For

5+ years in customer service (2+ in management)
Experience rolling out and optimizing CRM/service platforms (Salesforce preferred)
Strong knowledge of service workflows (ticket routing, macros, automation, returns)
Hands-on AI/chatbot experience
Familiarity with B2B/custom orders (embroidery, monogramming, gifting)
Excellent project management, analytical, and communication skills

🌟 Why You’ll Love It Here

Join a mission-driven brand making a real impact 🌍
Lead tech-driven CX transformation ✨
Collaborative, growth-focused environment 📈
Hybrid flexibility & competitive compensation 💼 ($75,000-$80,000 annually)

👉 Ready to help shape the future of customer experience at Fair Harbor?
Apply today!