Customer Service (Nightshift)
Position: Call Centre Agent (Nightshift)
Location: South Africa - Remote
Full-Time, Night Shift (9pm-5am EST)
Key Responsibilities Include:
- Providing exceptional customer service to clients during night hours
- Managing inbound and outbound calls efficiently
- Assisting with admissions and pre-admission processes
- Updating and maintaining client records in the CRM database
- Communicating timely and effectively with clients and internal teams
- Coordinating with referral sources and families regarding client needs
- Ensuring compliance with all company standards and procedures
- Addressing emergency situations swiftly and effectively
Requirements
- Excellent verbal and written communication skills
- Proven experience in a call center environment
- Familiarity with CRM and EMR systems
- Strong attention to detail and organizational abilities
- Ability to work independently during night hours
- Reliable and adaptable to a dynamic work environment
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.