Customer Success Manager
About the role
Juicebox is on a mission to help teams win the talent war.
In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.
Teams at Ramp, Perplexity, and leading AI labs use Juicebox to power their hiring, alongside 3,000+ customers from early-stage startups to Fortune 500 companies.
We’ve crossed $10M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.
Juicebox has raised $36M in funding, including a $30M Series A led by Sequoia Capital. Additional investors in Juicebox include Coatue, NFDG, Lux Capital, Y Combinator, and BOND Capital.
Your work
You will onboard new customers to Juicebox and ensure they succeed
Build out our renewal processes
Create guides on best practices and update our Knowledge Base (link)
Resolve on-going customer issues, acting as true partner for them
Collaborate with the Sales team to expand customer accounts
Provide product feedback to our Engineering / Product team to continue to improve Juicebox
Requirements
Deep understanding of recruiting processes and challenges
Very organized, ability to manage a high number of ongoing customer threads
Product-mindset
Located in or willing to relocate to SF (in-person 5 days a week)
Nice to have
Experience as a recruiter or sourcer
Familiar with Product-Led-Growth
Compensation: $130-$180K base salary, based on experience. Commission on top for OTE of $140 - $220K. Generous benefits, including medical, dental, and vision. Lunch stipend.