Guest Communications Administrator

The Role 

The ideal Guest Communications Administrator candidate will be highly attentive to detail and have superlative organizational and written communication skills. With our numerous events, sharing accurate, precise, and easy-to-navigate information is crucial as our client base varies greatly. Close attention to detail, task management, and meeting tight deadlines will be key to success. 

Detailed Responsibilities 

• Responsible for the formatting and timely sending of all guest communications across all partnerships 

• Proofread and ensure all-around consistency (font, format, tone, partnership regulations) and adhere to standard operating procedures 

• Accurately create lists containing guests’ information to use for sending communications and other event updates 

• Track the status of communications and notify the Guest Communications Team if items are due soon or overdue 

• Create Trello assignments for Content Writers based on event dates and needs 

• Work closely with the team supervisor to ensure communications and team needs are satisfied and accurate 

• Maintain and update Guest Communication Team documents and files 

• Oversee requests to the Guest Communication Team and assign to the appropriate team member 

• Assist the Web Content Coordinator in the publication of materials on guest information pages and guest-facing forms for all partnerships 

• Provide weekly status reports to the team supervisor  

• Engage in creative problem-solving and collaborate with the Guest Communications Team 

• Write engaging guest-facing content based on operational plans for various platforms, including guest information pages, outgoing emails, etc. 

• Handle other administrative tasks and assignments allocated as business dictates. 

Experience 

This position plays a vital role in our success.  Here are some highlights of the type of person and background we believe would thrive: 

• Bachelor’s degree in Marketing, Communications, or related field, or equivalent business experience 

•  2+ years of professional administrative experience 

• Outreach and Salesforce Marketing Cloud experience is a plus 

• Excellent grammar, writing, and interpersonal communication skills 

• Detail and task-oriented 

• Ability to work on multiple projects with different objectives simultaneously 

• Self-starter with superlative follow-through ability 

• Experience working in a fast-paced, deadline-heavy environment 

• Proficiency with computers, especially writing programs such as Microsoft Word, Excel, Outlook, Forms, and Teams 

A Successful Guest Communications Administrator at QuintEvents will: 

• Work with a sense of urgency for goal achievement 

• Multi-task in a fast-paced environment 

• Keep our guests in the front of mind 

• Be detail oriented and adaptable 

• Have a high quality driven attitude 

• Be comfortable taking direction and with follow up on timeliness, quality and accountability for results