Account Coordinator

The Role

As the Account Coordinator, you will serve as the secondary point of contact and occasionally the primary for corporate groups, teams, and clients, managing all aspects of their hotel accommodations from start to finish. You will assist the Account Manager with sourcing and negotiating hotel contracts that align with client needs and budgets, present tailored recommendations, and oversee every detail of the rooming list process to ensure accuracy and a seamless guest experience. Partnering closely with hotels and vendors, you’ll confirm reservations, special requests, and billing arrangements, and manage on-site or remote execution as needed. 

Essential Job Duties & Functions 

• Serve as the secondary point of contact for assigned corporate groups, teams, and clients regarding hotel accommodations – may serve as the primary on select occasions 
• Assist with sourcing, evaluating, and negotiating hotel contracts to meet client requirements and budget guidelines 
• Present hotel options and recommendations to clients, ensuring alignment with group preferences 
• Manage all rooming list details, including collection, auditing, and updates throughout the planning process 
• Partner closely with hotels and vendors to confirm accuracy of reservations, special requests, and billing arrangements 
• Oversee on-site or remote rooming list execution as needed, ensuring a smooth guest experience 
• Conduct post event reconciliation, including reviewing invoices, confirming accuracy, and resolving discrepancies 
• Build and maintain strong relationships with hotel partners to maximize value for both clients 

and the company

• Support the Account Manager in driving business development  

Basic Qualifications 

• Bachelor’s degree in a related field; emphasis in sports management, hospitality or event
  planning preferred 

• 1-3 years’ experience in account management with the ability to establish productive, professional relationships with both current and prospective clients 

• Customer service experience recommended 

• Hotel knowledge is a plus – deep knowledge of hotel brand portfolios, service levels, and quality expectations across the hospitality industry  

• Proficient with Google applications, MS Office suite, and event management programs and CRM software, such as ARN, ZOHO, and Salesforce 

• Ability to make timely and sound decisions affecting client, attendee, or hotel experience 

• Ability to effectively present information to clients, hotels, and company staff 

• Excellent organization skills; ability to problem-solve, prioritize in a fast-paced event environment 

Physical Demands 

• Prolonged periods sitting at a desk and working on a computer 

• Must be able to lift up to 15 pounds 

• Must be able to work on-site at Charlotte, NC headquarters 

• Willing and eligible to travel internationally, as needed 

• Eligible to work in the United States