Data Center Inventory Technician

Our mission at Tensorwave Cloud is to build seamless, secure, reliable, and resilient AI infrastructure at scale, eliminating barriers and challenging the status quo to empower builders and support AI innovation.

About the role

We are seeking a Data Center Inventory Technician with a focus on RMA to support our growing campus.

This role is responsible for the end-to-end lifecycle of physical hardware assets spanning receiving, inventory control, deployments, returns (RMA), and decommissioning.

This position is critical to maintaining accuracy, uptime, and vendor accountability across our infrastructure footprint.

Responsibilities

• Accurately receive, inspect, label, log, and stage servers, components, and racks

• Manage the lifecycle of all data center hardware including receipt, tagging, deployment, transfers, audits, storage, and decommissioning

• Maintain real-time accuracy and regular audits of all assets in the data center

• Track and document asset movement between locations, cages, and vendors

• Coordinate secure hardware retirement, data destruction verification, and certified disposal

• Own the end-to-end RMA process for servers, GPUs, drives, PSUs, NICs, and other components, including validating hardware failures

• Create, track, and reconcile all RMA cases with vendors until closure

• Prepare and manage outbound RMA shipments, including secure packaging, labeling, serial tracking, and customs documentation

• Coordinate with Data Center Operations to safely remove and replace failed components with minimal downtime

• Maintain reporting on failure rates, turnaround times, and vendor SLAs

Required Experience

• 4+ years of experience managing hardware RMAs with major OEMs or component vendors

• Exceptionally detail-oriented with ability to follow structured procedures

• Strong written and verbal communication with clean handoffs and documentation

• Proficient with inventory tracking systems and maintaining accurate, reliable data

• Direct experience with servers, GPUs, DIMMs, SSDs/HDDs, NICs, PSUs, and rails

• Experience with power, cooling, cable management, and physical security best practices

• Experience with iLO, Redfish, IPMI, KVM, or Linux diagnostics

What We Bring

• Mission driven company

• Competitive Salary

• Stock Options

• 100% paid Medical, Dental, and Vision insurance

• Flexible PTO

• Paid Holidays

• 401(k)

• Parental Leave

• Flexible Spending Account

• Short Term Disability Insurance

• Life and Voluntary Supplemental Insurance

• Mental Health Benefits through Spring Health

We’re looking for resilient, adaptable people to join our team, people who believe in the mission and think at massive scale. The solutions that worked on a handful of devices will not work at Exascale. Be prepared to be pushed daily, to learn a lot, and literally build the future.

Tensorwave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, national origin, or veteran status.