DS-NU25-60R Supervisor, Developmental Services Homes

ABOUT US

Springboard's mandate is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.

WHO WE ARE

People are at the center of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.

We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.

THE OPPORTUNITY

Job Class

Non-Union

Department

Developmental Services

Hours/Shifts

Monday to Friday (varying 9am-5pm, 11am-7pm depending on program needs). Rotating on call responsibilities

Location

Toronto East

Status

Full-Time, Permanent

Pay Rate

$63,000.00 - $65,000.00 per annum

Vacancy Number

DS-NU25-60R

Number of vacancies

1

Available

Immediately

We are seeking a dynamic and compassionate Supervisor, Developmental Services Homes to lead one of our two Supported Living Homes (SLH) in collaboration with a second Supervisor who leads the other home.

Our two (2) SLH support ten individuals each, and our program offers a unique and innovative approach to skills development and transition planning to men with developmental disabilities and/or dual diagnosis, 18 years of age, and older. We foster an inclusive and supportive environment within the home where people can create and achieve their individual goals. Skill development includes a range of areas from nutrition, budgeting, social networking, household management and self-care to community safety and employment.

This leadership role leads a team to deliver supports, counselling and life skills facilitation to the people we supports to ensure a safe environment to learn and thrive.

Requirements

WAYS YOU CAN CONTRIBUTE

Leadership

• Leads and supports a team of up to 15 staff which include 1 Assistant Supervisor, 10 Residential Counsellors, including full-time, part-time and relief, 1 Community Support staff, and a Case Manager.
• Provide effective and clear communication and foster a positive and healthy work environment.
• Through coaching, develop and support staff to build and maintain their skills to ensure supported individuals support and staff professional growth.
• Accountable for recruitment, selection and onboarding of new staff, students and volunteers.
• Provide clear expectations and ongoing feedback to staff through informal day to to day interactions as well as the formal probationary and annual Goal Setting process.
• On call duties on rotational basis to support multiple housing programs.

Program Management

• Provide guidance in the development of new and innovative programming content for those living in the SLH.
• In collaboration with the team, establish and continuously review program practices that foster efficiency and align with best practices in independent living.
• Oversee and ensure that all current operational requirements are person centered and the program is in compliance with all Ministry and Agency mandates.
• Lead liaison with families in crisis and/or individual's circle of support to manage complex and changing needs.

Community Development

• Manage and foster relationships with Developmental Services Toronto partners, including, funders, community agencies, service providers and local businesses.
• Sit on sector committees to review sector changes and service gaps.

Strategic Planning

• Support in the development, furthering and achievement of organizational and departmental strategic planning.
• Work on expansion models to begin servicing more participants through the Passport Initiative.

Financial & Administrative Oversight

• Oversight of budget expenditures to meet current and future program needs.
• Work with the Manager, Developmental Services and Finance team to review budget and address any variances.
• Submit required reports and documentation to stakeholders, including the Ministry of Children & Community Services.

WHO YOU ARE

Education / Experience

• Diploma in Social Services. Related education will be considered
• Minimum five years’ experience working within social services. Related experience will be considered
• Minimum 3 years’ leadership experience directly managing staff teams
• Demonstrated experience in crisis prevention and intervention
• Direct experience engaging with diverse populations and an ability to apply a culturally responsive lens to all interactions, including with supported individuals, staff, and community partners.
• In depth experience working from a harm reduction framework when supporting individuals in service.
• Excellent understanding and working knowledge of how to support work life balance within 24 hour operational teams.

Assets:

• Direct experience managing within a unionized environment
• Experience with providing on-call support

Skills / Knowledge

Developmental Services

• Excellent understanding and working knowledge of legislation that affect Developmental Services, including the Social Inclusion Act and DS Reform Strategies.

• Strong understanding of Developmental Services housing sector.
• Program planning skills to implement, evaluate and modify new and existing programs as needed.
• Ability to understand and implement Quality Assurance Measures from MCCSS and meeting service targets.
• Ability to undertake a fair and equitable recruitment and selection process.

Leadership

• Leadership skills to provide direction and motivation to staff, students, volunteers and individuals supported in order to maintain a smooth, professional and functioning program.
• Excellent interpersonal skills to communicate effectively with those we support,  as well as with community agencies, Funders and public
• Demonstrated ability to effectively address conflict in a respectful, solutions-focused approach
• Proven verbal and written communication skills in English to ensure clear, accurate and consistent documentation and messaging in both case management and administrative duties. Ability to write timely reports as required.
• Coaching skills with the ability to instruct, orient and train others clearly and with appropriate follow up.
• Delegation skills to ensure effective, timely service delivery and programming/operational requirements in conjunction with recognizing and enhancing needs of other team members.
• Ability to assess and respond to operational/programming issues (including staffing and determination of participants’ suitability and risk).
• Time management skills to ensure that materials, files, reports, are completed accurately on time and often on deadlines; to clarify priorities and modify schedules on demand.

APPLICATION INSTRUCTIONS

Thank you for your interest in working with Springboard. Please submit cover letter and resume in one document. Employment requires satisfactory VSS, references and proof of education. Deadline for applications is Until Filled. Only selected candidates will be contacted.

AI in our Hiring Process: We use an application tracking system with AI-assisted tools to help us stay organized and review applications efficiently. While technology supports the process, it never replaces human judgment. Every application is personally reviewed by the hiring manager, and all hiring decisions are made by people — not AI.

Springboard values the diverse skills and experiences and is committed to an inclusive and accessible environment. Accommodations are available throughout the recruitment process upon request.

Benefits

Why Join Springboard?

• Be part of a mission-driven, inclusive organization that values people and impact.
• Comprehensive benefits package and pension plan.
• Access to training, mentorship, and career development opportunities.
• A dynamic team environment focused on learning, growth, and making a difference.
• Active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities.