Event Registration and Customer Service Executive

The Role and Accountabilities

• Accurately and efficiently process delegate registrations using internal systems.
• Set up events in CRM and CVENT platforms in collaboration with the wider team.
• Provide support to delegates throughout the booking process as needed.
• Manage invoicing, credit control, and refund processing for delegate and sponsorship transactions.
• Oversee the end-to-end customer service experience for each event.
• Track payments and manage debt to ensure revenue is secured prior to events and assist with aged debt resolution.
• Support the implementation and management of delegate networking platforms.
• Source and coordinate with on-site registration providers for large-scale events.
• Handle visa application processes for international delegates.
• Prepare all registration-related administration pre-event and reconcile post-event data with accuracy.
• Ensure compliance with Trade Sanctions and VAT regulations where applicable.
• Collaborate with tech and IT teams to drive continuous system improvements.
• Travel internationally to manage on-site registration and deliver exceptional customer service.

Due to the global nature of the role, the working hours are 10:00am to 6:30pm in a hybrid working environment, with 2 office-based days per week.

Qualifications

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on.

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

• Fluent in English.
• Experience in customer service or administrative roles with client-facing responsibilities.
• Excellent communication skills—both written and verbal—with confidence in engaging internal and external stakeholders.
• Ability to work independently under pressure and meet tight deadlines.
• Strong numerical and analytical skills.
• Skilled in handling large volumes of data quickly and accurately.
• Proficient in Microsoft Office and general IT systems.
• Proven team player with a proactive approach.
• Experience working in a dynamic office environment.
• Exceptional attention to detail and organisational skills.
• Strong multitasking and prioritisation abilities.
• Capable of managing multiple projects simultaneously.
• Effective time management and project coordination.
• Initiative-driven with a continuous improvement mindset.
• Willingness to challenge the status quo constructively.

If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Additional Information

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
   
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
   
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
   
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
   
• CUSTOMER CENTRIC. We are customer-centric in all that we do
   
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

We are committed to ensuring all candidates feel welcomed and supported. Should your application advance and you require accommodations for the interview process, please inform us so we can make the necessary arrangements.

You’ve read a little about us – now it’s over to you!

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.