Finnish Speaking Customer Experience Representative

Patrique Mercier Recruitment FR is a well-established recruitment agency committed to connecting skilled individuals with premier job opportunities across Greece. We are thrilled to announce an opening for a Finnish Speaking Customer Experience Representative to join our dynamic team. In this essential role, you will ensure that our Finnish-speaking customers receive top-tier service and support, enhancing their overall experience with our organization.

Responsibilities

• Serve as the main point of contact for Finnish-speaking customers, assisting them through phone, email, and chat channels.
• Respond to customer inquiries, effectively resolve issues, and provide comprehensive information about our products and services.
• Maintain detailed records of customer interactions and feedback within our CRM system.
• Collaborate with various departments to enhance customer service processes based on customer insights and experiences.
• Stay updated on product lines and company policies to offer accurate and effective support.
• Participate in team meetings to share insights and discuss opportunities for improving customer satisfaction.
• Assist in the training of new team members by sharing your knowledge and best practices.

Requirements

• Fluency in Finnish and English, with excellent written and verbal communication skills.
• Experience in customer service or a similar role is preferred but not mandatory.
• Strong problem-solving abilities and a dedicated customer-centric approach.
• Capability to engage effectively with customers from diverse backgrounds.
• Familiarity with CRM tools and customer support software.
• Excellent organizational skills and attention to detail.
• A collaborative mindset with a positive attitude and a commitment to delivering outstanding customer service.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...