Food & Beverage Assistant Service Manager
About the role
As our Food & Beverage Assistant Service Manager, you will support the Food & Beverage Service Manager in overseeing the day-to-day operations across the restaurant, breakfast, bar, room service, and conference & events areas. You will play a key role in delivering exceptional guest experiences, supervising and developing the team, and ensuring all brand, quality, and safety standards are consistently met.
Bistro Mirlot is a cosy French restaurant located in the heart of Mercure London Bankside. Celebrated for its authentic French cuisine, warm atmosphere, and attention to detail, Bistro Mirlot offers guests a true taste of France in the heart of London. Our team takes pride in delivering an exceptional dining experience, combining classic dishes with a welcoming and relaxed environment.
As part of an exciting new project, we are also introducing a fresh concept for our bar, inspired by Discover Local. This new concept will showcase local flavours, ingredients, and drinks, creating a unique and dynamic space for guests to enjoy. Together, Bistro Mirlot and the new Mercure Bankside bar project represent a fantastic opportunity to be part of something special, blending traditional French hospitality with a modern, local twist.
Responsibilities
Operational Duties:
- Support the F&B Service Manager in overseeing daily operations across restaurant, bar, breakfast, room service, and events
- Ensure smooth, high-quality service delivery and strong interdepartmental communication
- Monitor guest satisfaction and resolve service issues promptly and professionally
- Support stock control, cost management, and upselling initiatives
- Step into supervisory or Duty Manager responsibilities when required
Talent & Culture Responsibilities:
- Supervise, motivate, and coach team members to maintain brand and service standards
- Support onboarding, training, and daily team briefings
- Assist with rostering and payroll accuracy
- Promote a positive team culture, strong presentation standards, and performance accountability
Conference and Banqueting responsibilities:
- Support the delivery and setup of conferences, meetings, and special events
- Work closely with the Conference Coordinator and kitchen team to ensure seamless execution
- Ensure event spaces are fully prepared, service-ready, and meet brand standards
Qualifications
What we are looking for:
- A passion for hospitality and creating memorable guest experiences
Previous supervisory experience within Food & Beverage operations
Strong knowledge of restaurant, bar, and/or conference & events service standards
Good understanding of stock control, cost management, and upselling techniques
Sound knowledge of food hygiene, health & safety, and liquor licensing regulations
Excellent communication and leadership skills with the ability to motivate a team
- A proactive, hands on approach with great attention to detail
Additional Information
What do you get from us?
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Salary: £16.25/hr + Service Charge
The successful candidate must already have eligibility to work in the UK.
Information on the processing of your personal data
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