Global Client Coordinator
Who We Are
Goodway Group is one of AdAge's 2025's BEST PLACES TO WORK! As an independent and remote-first media and marketing services firm with a 90+ year history, Goodway Group has the security of an established company combined with a start-up feel. With leading data-driven and technology-enabled digital media and marketing services firm with teams in the U.S. and the UK, our diverse team of digital strategists, media practitioners, technologists and data scientists have won the most prestigious awards for innovative marketing technology, impactful work and inclusive remote-first places to work including being honored as a multiyear winner in Ad Age Best Places to Work, Ad Exchanger's Best Use of Technology by an Agency Award and two MarTech Breakthrough Awards and a certified service partner to The Trade Desk.
We are prioritizing candidates located in Brazil, Colombia, Peru and Mexico for this role.
The Client Coordinator (CC) is the executional and operational backbone of the client partnership, responsible for ensuring accuracy, follow through, and momentum across client work. This role supports day--to---day client management by owning task tracking, documentation, and coordination across internal teams, making sure nothing slips through the cracks.
The Client Coordinator works closely with Client Managers, Client Strategy Leads, and media activation teams to translate plans into action. While not responsible for strategy or client direction, this role plays a critical part in enabling successful delivery by managing inputs, timelines, and communication hygiene. The Client Coordinator is occasionally client facing and is expected to represent- Goodway with professionalism, clarity, and reliability.
This role is an entry point into client management and strategy paths, while also offering a long t-erm trajectory for those who excel in operational excellence and delivery leadership.
What You’ll Do
· Support day-to---day client work by tracking tasks, deliverables, timelines, and dependencies across teams.
· Own documentation accuracy, including meeting notes, action items, trackers, and status updates.
· Act as the primary liaison for task tracking between Client Managers, activation teams, analytics, and creative partners.
· Ensure required inputs (assets, approvals, data, specs) are received on time to support launches and deliverables.
· Flag delivery risks, missed dependencies, or timeline concerns early, proposing solutions or escalating as needed.
· Support client onboarding by coordinating setup tasks, documentation, access, and internal handoffs.
· Assist with client project management outside of campaigns (e.g., pilots, tests, reporting transitions, process changes).
· Support preparation for client meetings, QBRs, and planning sessions (materials, agendas, notes, follow-ups-).
· Occasionally participate in client meetings, sharing updates, capturing feedback, and managing follow-ups-.
· Maintain organized records and shared documentation so teams can easily access the latest information.
· Partner with Client Ops (if applicable) to articulate client team workflow needs and acts as a liaison to help teammates successfully adopt and sustain new workflows.
How You’ll Know You’re Succeeding
· Documentation, trackers, and notes are consistently accurate, up to date, and trusted by internal teams.
· Tasks and deliverables are completed on time with minimal follow-up required-.
· Client Managers and Strategy Leads feel supported, informed, and confident in delivery readiness.
· Risks and issues are identified early, preventing last-minute escalations.
· Teams describe you as responsive, reliable, and detail oriented.
Check us out at www.goodwaygroup.com to learn more!
If you identify as a female candidate, and feel you can do this role even if there are a few things perhaps you've not done, please apply anyway! Goodway Group is 70% Female! We realize that men tend to apply for jobs when they can meet around 60% of the requirements for the role, where women tend to only apply when they know they meet 100% of the requirements.
Goodway Group is human-first, constantly working to become more inclusive and to make sure our employee population reflects our desire to constantly add to our diversity in all ways. We want applications from everyone, regardless of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or carrier status or any other legally protected status.