Head of Digital Business
Role Purpose:
The Head of Digital Business is a strategic hire responsible for driving the growth, profitability, and market leadership of the Bank’s digital business portfolio. This includes overseeing digital lending products, and end-to-end commercialization of digital solutions. This role ensures seamless customer experience, rapid innovation, and data-driven business decisions, aligning with the Bank’s digital-first agenda.
Key Responsibilities
1. Strategic Business Development/Management
- Lead Strategy Development, Execution and Commercial Growth: Develop and execute a bold roadmap for digital lending, driving revenue growth and market leadership in Tanzania’s competitive banking landscape.
- Maximize Commercial Opportunities: Identify and capitalize on untapped market segments, designing targeted payment products that meet the needs of Tanzania’s diverse customer base, from urban businesses to rural communities.
- Oversee Innovative Solutions: Direct the development and management of cutting-edge digital banking solutions.
- Strengthen Strategic Partnerships: Forge alliances with fintechs, mobile network operators, and other key players in Tanzania’s payment ecosystem to enhance service offerings and drive transaction volumes.
2. Digital Business
- Manage existing Digital lending Product to ensure suitability of the business and profitability.
- Expand Digital Lending Products: Design and manage digital lending products tailored to the needs of retail and SME customers, leveraging data analytics and innovative credit scoring models.
- Innovate in Digital Channels: Lead initiatives to improve digital payment platforms, ensuring they are user-friendly, scalable, and aligned with market trends.
- Boost Market Penetration: Drive aggressive customer acquisition and engagement strategies to increase the uptake of digital solutions.
- Enhance Customer Loyalty: Lead initiatives to improve the digital experience, ensuring accessibility, affordability, and reliability to build lasting customer trust across Tanzania.
3. Compliance & Risk Management
- Uphold Operational Excellence: Ensure all digital business operations comply with Tanzania’s regulatory standards and internal policies, maintaining trust and operational integrity.
4. Leadership & Cross-Functional Collaboration
- Team/People Leadership: Guide and inspire your team to achieve commercial targets and professional growth, fostering a culture of innovation and accountability.
- Inform Leadership Decisions: Deliver data-driven reports and forecasts to senior management, highlighting commercial performance, customer adoption metrics, and growth opportunities.
- Build Collaborative Success: Partner with IT, operations, and product teams to deliver customer-focused, commercially viable digital services that strengthen I&M Bank’s market position.
5. Performance Management & Analytics
- Define, track, and report key commercial KPIs including revenue, transaction volumes, adoption, cost-to-serve, and digital engagement.
- Leverage data insights to optimize digital product portfolios, refine go-to-market strategies, and support agile decision-making.
Qualifications & Experience:
- Bachelor’s degree in business, Finance, Computer Science, or a related field. MBA or Master’s preferred.
- Minimum of 10 years of experience driving digital business, , fintech, or financial services, with 2+ years in a senior commercial or digital leadership role.
- Proven success in launching and scaling digital lending, products.
- Key Competencies:
- Strategic commercial mindset with P&L ownership experience
- Digital product and platform leadership
- Customer-centric and data-led decision-making
- Strong partnerships and ecosystem development capability
- Deep expertise in digital lending, savings
- Agile, collaborative, and results-oriented leadership style
- High proficiency in digital financial services, emerging tech, and regulatory frameworks
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED