Hub Community & Operations Intern

Are you passionate about supporting learners throughout their educational journey;from enrollment to graduation?

Do you have exceptional communication and storytelling skills that help you engage and motivate learners? Are you naturally curious, with an analytical mindset that allows you to track learner progress, interpret data, and share valuable insights to improve learner outcomes?

Do you have experience creating and delivering engaging content and communications across multiple channels to build a thriving learning community? Are you excited about helping learners unlock their potential as part of ALX’s mission to develop exceptional global talent?

If this sounds like you, then you might be the perfect fit for our Learning Team Intern role in Kenya.

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

Our impact thus far:

• 347k+ graduates since 2020
• 257k youth in work
• 31k youth starting own ventures
• 60k youth in jobs created by entrepreneurs

Visit our website www.alxafrica.com to learn more about our digital revolution.

Role Summary

ALX Africa is seeking a motivated and passionate Learning Team Intern to support learners as they progress through their ALX programs, from enrollment to graduation. The hub community and operations intern will play a critical role in enhancing the learner experience by providing consistent engagement, guidance, and support, while collaborating with the wider team to ensure program success. This is an in person position.

Specific Responsibilities

• Provide timely support and guidance to learners throughout their ALX program journey
• Assist with onboarding activities to help learners successfully start their courses
• Track learner progress, identify challenges, and proactively offer solutions
• Support data collection and reporting on learner milestones and program outcomes
• Facilitate communications and engagement campaigns across multiple channels
• Collaborate with mentors, program managers, and other stakeholders to coordinate learner support
• Assist with organizing learning events, webinars, or workshops to drive community engagement
• Contribute ideas to improve learner experience processes and systems
• Any other roles assigned to assist in the learner or larger community engagement.

Skill Requirements - Essential

• Strong verbal and written communication skills
• Ability to engage and motivate learners from diverse backgrounds
• Excellent organizational skills and attention to detail
• Problem-solving mindset with the ability to work independently and collaboratively
• Proficiency with common digital tools (Google Workspace, Slack, Zoom, etc.)
• Data analysis skills to interpret learner attendance and progress report

Skill Requirements - Preferable

• Previous experience in education support, customer service, or learner engagement
• Experience managing social media communities or digital learning platforms
• Basic understanding of program/project management tools
• Exposure to data visualization tools (e.g., Google Data Studio, Power BI)

Person Specification/Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.

Employment Type

This is an in-person internship position.