ICT Governance Officer

Job purpose: 

• This role is responsible for supporting the ICT governance operations and will drive the implementation of various controls within ICT that are geared towards improving the IT risk posture.
• They will also support the evaluation of the effectiveness and compliance of the organization’s IT systems and processes.

Key responsibilities:

• Review and update the IT Governance, Risk & Compliance repositories.
  
• Support and document Internal Control self-assessments focusing on risk management practices and regulatory requirements.
  
• Support various teams and follow up on the implementation of recommended controls.
  
• Provide support to IT teams in implementing governance processes and addressing compliance requirements.
  
• Identify and report on risks, providing recommendations for improvements for management reviews.
  
• Collaborate with various stakeholders to assess risks, monitor compliance with access policies.
  
• Document all governance standards and support IT initiatives in aligning to these standards and provide reports to support management decision-making. 
  
• Assist in the Management of the IT policies, procedures, and processes lifecycle, including testing, attestation, awareness, and enforcement.
  
• Stay up to date on changes to regulatory requirements and industry standards and update  IT governance policies and procedures accordingly.
  
• Support all governance-mandated responsibilities, including audits, training, development of policies, and business continuity plans.
• Ensure all Policies and guidelines are socialized to all ICT Team Members. 

Academic qualifications and work experience:

• Bachelor’s degree in computer science, Information Technology, or related field required.
  Experience in IT Service Management. 
  
• Certifications as well as intermediate working knowledge of COBIT or ITIL.
• Other governance certifications will be an added advantage.

Knowledge & skills required:

• Basic experience on controls and effectiveness within the ICT environment.
  
• Excellent relationship management skills with stakeholders, colleagues and users in pursuit of delivering high quality services whilst maintaining policy adherence.
  
• Strong analytical skills, and able to make sense of logical problems quickly.
  
• Flexible approach to work with a focus on delivery to deadlines and high standards.
• Practical experience in service delivery environment including technical and service management exposure.

Key competencies:

• Business awareness.
  
• Customer Focus.
  
• Excellent technical skills.
  
• Excellent Analytical skills.
  
• Leadership skills.
  
• Strong analytical skills and problem-solving skills.
  
• Excellent planning skills.
  
• High personal standards and goal-oriented.