Intake Specialist
Job Opening: Intake Specialist
Location: South Africa
Type: Full-Time, Work from Home
Hours: Monday to Thursday (Nightshift: 11pm-4am SAST) Friday-Sunday (Evening shift: 5pm-11pm SAST)
Responsibilities:
- Respond to intake inquiries via phone, email, and web forms promptly and professionally
- Guide families of autistic children through the intake and onboarding process with empathy and clarity
- Collect and review client documentation (e.g., diagnosis reports, insurance, funding forms)
- Schedule assessments and initial consultations
- Maintain accurate records using our practice management software
- Collaborate with the clinical, billing, and administrative teams
- Follow up with families to ensure timely completion of all intake steps
Essential Qualifications:
- Excellent communication and interpersonal skills
- Excellent administrative management
- Detail-oriented with strong organizational abilities
- Comfortable using digital platforms (e.g., Google Workspace, CRMs, CentralReach, Apsheet, EHRs)
- Ability to work independently in a remote environment
- Compassionate, patient, and culturally sensitive
Desired Experience:
- Familiarity with ABA (Applied Behaviour Analysis) therapy terminology and processes
- Previous experience in a healthcare, therapy, or ABA setting preferred
- Experience with insurance verification or working with funding bodies
- Fluent or neutral English accent
- Reliable internet and backup power
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.