Lead Care Navigator, After Hours

We're currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW,LMFT, LPC, LICSW required).

This role requires flexibility for occasional shift changes, availability to work holidays, and some weekend on call availability for leadership support. The ability to work independently and exercise strong critical thinking when leadership is not present after hours is essential. 

The required shift for this opportunity is a split shift with the following hours: 

• Saturday to Sunday 1pm - 9pm EST
• Monday to Wednesday 3p -11pm EST 

What you’ll be doing:

• Maintains Care Navigation calls and activities (50%)
• Serves as a resource: monitors slack care operations channels to assist clinical, care support and provider ops teams
• Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team
• Assists with outreach or follow up for escalated and situations as needed
• Coordinates training and mentoring of new hires and for existing team members as assigned
• Monitors multiple system views and assigns outreaches and follow ups appropriately
• Assists with daily work balancing
• Monitors phone queue availability
• Provides constructive feedback to team members and to the clinical leadership team
• Problem-solves and assists with high touch and escalated/sensitive calls, as well as crisis situations, concerns, or issues. 
• Provides feedback and advice on team/product/technology/service improvements and assists with implementations
• Facilitate team meetings, as needed
• Assist with system issues/outages
• Primary point of contact for AH team in absence of AH manager
• Participates in special projects, workgroups, or other assignments
• Some holiday coverage and on-call leader rotation
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What success looks like in this role:

• Member Satisfaction
• Conversion to Care
• Quality
• Adherence

What we expect from you:

• LCSW, LPC, LMFT, or equivalent independent clinical mental health licensure firmly required
• 3+ years of mental health/substance use disorder experience required
• Crisis line experience required
• After hours experience preferred
• Leadership experience preferred
• Collaborative and solution-focused 
• Excellent multi-tasking and communication skills
• Fully engaged and free from interruptions for the duration of shift
• Willing to serve as a subject matter expert, especially in After Hours specific processes and resourceful in seeking information from various sources.
• Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks.
• Able to multi-task and context switch

The target base salary range for this position is $80,000-$92,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Databaseat minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access toWellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.