Linux Support Engineer - SaaS/SSE (On-Site/Hybrid)
Scality builds the world’s most trusted software-defined storage systems — powering banks, service providers, media companies, and large enterprises across the globe. Our solutions deliver data to hundreds of millions of users every month with 100% availability.
You thrive in a rich, fast paced, challenging and gratifying environment;
You are an experienced Linux sysadmin and Software / Storage as a Service support engineer, and looking to expand your expertise in technologies that drive today's market;
You have a good understanding of cloud environments and the data path from the disk to the user;
You are a Linux geek but also curious of the bigger picture, wanting to expand your knowledge above and beyond the server.
You are one of us!
Location: Ashburn, VA Office with Hybrid Policy available after on-boarding and training are completed.
Join the Scality Customer Success team right in the heart of NoVA’s Dulles Technology Corridor and Data Center Alley, and get involved with some of the most advanced technologies coming to market today.
Duties and Responsibilities
As a Scality Support Engineer, you will provide integration support for our on-premise file and object storage platform.
You will:
- Learn and keep up with market trends and new technologies as they become available;
- Provide advanced support for Scality customers and partners;
- Identify and reproduce functional and performance issues in our labs;
- Interact with the engineering and product management teams to correct product defects and contribute to product improvement
- Be on call to provide support outside of business hours for business impacting incidents (remunerated, typically one week every 4 weeks)
Required Technical Skills
- In-depth Linux System Administration experience (4+ years experience);
- In-depth understanding of Linux Operating System architecture
- Significant understanding of x86 hardware, including RAID architecture and file systems;
- Strong scripting skills are a plus: Shell, Python
- Configuration Management tools (SaltStack and Ansible preferred)
Desired Technical Skills
- Experience of storage systems (NAS, SAN, object storage, distributed file and object storage)
- Experience of large distributed high availability environments
- Knowledge of S3 and REST APIs
- Knowledge of containerization
Required Soft Skills
- Great team spirit
- Communicate clearly, positively and efficiently with customers, partners and co-workers;
- Submit substantiated product defect reports and change requests to our engineering team;
- Communicate high level overviews of technical issues to a non-technical audience;
- Manage multiple tasks and projects simultaneously in a fast paced environment;
- Follow, improve, and create high-quality procedures and documentation
- A positive can-do attitude!
Qualifications
The ideal candidate must have the following degree:
- BS or MS degree in Computer Engineering, Computer Science, or equivalent
About Us
Scality solves organizations’ biggest data storage challenges: scalability, security, performance, and cost. The world’s most discerning enterprises trust Scality to help execute AI data-driven ideas quicker — while increasing efficiency and avoiding lock-in.
We build future-proof storage software that every company can use to grow faster and keep data safe — without sacrificing flexibility or performance.
At Scality, you will join a global, multicultural team that has spent years perfecting the art of software-defined storage. We’ve already built a world-class Technical Services organization that handles the heavy lifting of support and service delivery; your role is to build the strategic layer that sits on top of that foundation. This is a unique opportunity to help transition an established technical leader into a proactive, success-driven partner for our clients.
We value autonomy, direct communication, and a "builder" mindset. If you are looking for a role where you can help define a success philosophy from the ground up—while supported by some of the best engineers in the industry—we would love to have you on board to help us shape the future of our customer relationships.